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Zenduty's end-to-end incident alerting, on-call management and response orchestration platform helps you institutionalize reliability into your production operations

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360° view of your operational health in real-time

Get a single pane of glass view of the health of all your production operations. Respond to incidents 90% faster and resolve them 60% faster

Multiple alert sources, single incident pipeline

Zenduty integrates with all your application performance monitoring, log monitoring, error monitoring, server monitoring, ITSM, support and security applications

Build a solid on-call culture.

Deploy customized and data-driven on-call rotations to ensure 24x7 operational coverage for major incidents

Frictionless incident response

Deploy industry-leading incident response procedures and resolve incidents faster through effective task delegation and collaborative triaging

Be prepared with actionable playbooks

Bring your playbooks automatically into your incidents. Log incident tasks and action items for productive postmortems and future incidents

Focus on alerts that Matter

Suppress noisy alerts so that your engineers and support staff are focused on the alerts that matter

We got Comms covered!

Zenduty takes care of the entire incident communications by automatically creating dedicated conference bridges, Slack/Teams channels, Zoom/Webex bridges, Jira tickets and adding all responders and stakeholders to the relevant communication channels

Slack

Teams

Jira

Everything you need to minimize your mean time to recovery
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Advanced Routing Rules

Minimize alert fatigue

Flexible Scheduling

Shift restrictions, overrides and forwarding

Intelligent Context

Use rich data to triage faster

Incident Playbooks

Use playbooks to enhance incident preparedness

Analytics and Reporting

Use data to build response strategies

Integrations + API

Monitor any service with Zenduty

Integrated ChatOps

Collaborative triaging from Slack and Teams

24x7 Support

We're on call when you're on call

You're in good hands

Zenduty serves as a command and control center for our devops/incident management functions. Over time, we have deployed a whole bunch monitoring services through AWS, Datadog, Github, Monit, Python scripts, etc — and it has become quite a challenge to centralise the alerts and act upon them.

Zenduty gives a clean way of pulling together these alerts, classifying them, assigning them, acting on them and then sending out updates. And to top it up, the team is excellent in their responses to address issues, or making rapid enhancements to accommodate a valid use-case.

Anirban Mazumdar, CTO, Urbanpiper

Zenduty helps the team keep a track of weekly occurring, re-occurring issues, we design the on-call schedule on the tool to escalate the alerts to the on-call engineer and provide us with a robust interface to manage the incident within Slack, which is our team communication channel.

And lastly, the MTTA and MTTR are recorded and visualized on the tool, to help us compare the actual and target numbers for improvements. We are happy to pay for on-call tools because the value this tool adds for our engineers and customers is much higher than the money.

Rohit Khatana, VP of Engineering, Qoala

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