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Epic Incident Response With Jira & Zenduty

Get the best of both worlds with Jira's robust issue tracking and Zenduty's industry leading incident response ideal for efficient Jira incident management

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Trusted by 700+ businesses

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Say goodbye to context switching and manual updates — synchronize comments and statuses between incidents and issues. ensuring your developers, stakeholders and on-call heroes are always on the same page.

  • Set up Zenduty incidents for Jira issues and vice versa

  • Synchronize comments and statuses between Jira and Zenduty

  • Customize data to meet your specific requirements

  • Minimize noisy and redundant alerts using alert rules

Custom Two-way Integration

Create incidents in Zenduty for Jira Issues and Jira Issues for Zenduty Incidents. Use Zenduty's Outgoing rules to tailor your Jira workflows to your specific needs.


Keep Every Detail in sync

Synchronize comments and statuses across Jira and Zenduty to ensure prompt updates and prevent overlooking any critical information.


The Zenduty support team is excellent.

They assisted me in understanding and implementing on-call rotations thoroughly and were open to feature enhancements. We’re very happy with their tool.


DevOps Manager, IndiaMart

Custom Fields for Enhanced Reporting

Custom Fields allow you to customize data according to your specific needs. This adaptability ensures that you collect pertinent information essential for precise reporting.


Custom Routing

Use Alert Rules to add notes, responders, and incident tasks automatically, define suppression rules, and route new Jira alerts to the right people or teams. Reduce noisy, redundant alerts and enable your engineers to focus on the issues that matter.


Takes Minutes, Saves Hours

Connect your Jira instance with Zenduty within minutes, immediately augment your Jira's incident management with intelligent context-rich insights and accurate alerting across all platforms.

Jira & Slack

Jira and Slack with Zenduty

The most comprehensive Slack and Jira integration available for incident management, gives you complete control over your Jira issues in your palms. From the convenience of your Slack War-room, manage the entire Jira Incident Management Workflow from alert to resolution.

Jira & Slack

Jira and Teams with Zenduty

Stay up-to-date on critical issues from Jira with instant alerts through Microsoft Teams. Simplify collaboration with your team, and enjoy the best user experience in the industry.

For Engineering

Speed up continuous improvement with 150+ integrations

Tackle every issue across your infrastructure

For Support

Integration of ticketing and incident management.

Enhanced efficiency and service performance

For Stakeholders

Customize Your Reports for Detailed Analysis

Achieve industry-leading SLAs

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Be the Reliable Business That Your Customers Trust.

Send right alerts to right people at the right time. Reduce your downtime and MTTR.

You're in Good Hands


IndiaMart currently has over 152,000 paying subscribers who make up 95% of the revenue. This makes it very important for the company to deliver an uninterrupted online experience as it directly impacts the subscriber experience and thence the revenue. Our most important KPI is to ensure uptime of our all production websites and without Zenduty, we can not do this. Zenduty plays a vital role in maintaining uptime of our websites by providing alerts timely.

Vinay Singh

DevOps Manager, IndiaMart


Zenduty helps the team keep a track of weekly occurring, re-occurring issues, we design the on-call schedule on the tool to escalate the alerts to the on-call engineer and provide us with a robust interface to manage the incident within Slack, which is our team communication channel. And lastly, the MTTA and MTTR are recorded and visualized on the tool, to help us compare the actual and target numbers for improvements. We are happy to pay for on-call tools because the value this tool adds for our engineers and customers is much higher than the money.

Rohit Khatana

VP of Engineering, Qoala


It's a great incident management tool that helps us enable faster and better incident resolution. We have all our critical applications and system alerts configured on Zenduty. We manage end-to-end Incidents on Zenduty.

Mohammed Shabbir S

Technical Support Lead, Bookmyshow


I like Zenduty’s intuitive user experience throughout, be it the web UX, the Android UX, and most of all the Slack UX. We pretty much manage all our incidents from sitting inside a Slack channel and that’s awesome. Other than being a robust product, I found the people providing support are the best. As an operations team lead myself, I understand the day-to-day toil and stress support can cause. The Zenduty team has just always been there, friendly, coolheaded, and ready to take action on anything thrown at them.

Heinrich Roets

Operations Support, Electrum Payments.


Zenduty has been great so far in terms of delivering meaningful alerts to the right person quickly, which has also improved our uptime significantly. We did not face any challenges with the onboarding, and received great support from everyone in the team - further reducing our friction while moving to Zenduty. The turnaround for most of our requests was super quick and the team was very helpful while resolving our queries!

Atmesh Mishra

Associate Vice President - Platform at Chalo


All (infrastructure downtime) alerts by default go to DevOps receiver … which trigger SMS and a phone call to the concerned on-call developer based on the configuration provided. (Zenduty) ... is pretty intuitive with great support and configuring them with escalation policies is a piece of cake.

Abhay Kumar

Lead DevOps Engineer at Zolo Stays


Zenduty serves as a command and control center for our DevOps/incident management functions. Over time, we have deployed a whole bunch of monitoring services through AWS, Datadog, GitHub, Monit, Python scripts, etc, and it has become quite a challenge to centralize the alerts and act upon them. Zenduty gives a clean way of pulling together these alerts, classifying them, assigning them, acting on them and then sending out updates.

Anirban Mazumdar

CTO, Urbanpiper


Easy to configure, intuitive platform that triggers alerts from our monitoring tools such as Datadog, AWS Cloudwatch, GCP, etc, and helps us respond to incidents faster.

Felipe Urbina

CTO, Simpliroute



Be Prepared for Incident Response with Zenduty

Your robust incident management and alerting platform. Organizations have experienced reduced alert fatigue with over 60% reductions in MTTA & MTTR while experiencing growth.