E COMMERCE

Keep your store up and running

Revolutionize Your E-commerce Operations and Cut down MTTA by 80% and MTTR by 60% with Zenduty

Free 14 Day trial | No Credit Card Required

The Zenduty Team helped me recognise how to best implement on-call rotations in detail and were receptive towards feature improvements as well.

Vinay Singh

Devops Manager, IndiaMart

4.6 out of 5 on G2

Trusted by 700+ businesses

Are you losing customers due to downtime?

Zenduty can help you get back to business faster, so you can focus on what matters the most.

Resolve Issues Faster than Usain Bolt.

With inbuilt features for handling e-commerce specific scenarios

No more data silos

Team members can collaborate in real-time on a centralized platform to diagnose issues, share information, and discuss potential solutions.

Supply chain

Stay ahead of demand and supply issues by receiving end-to-end order updates on your preferred communication channels.

Incident Alerting and Detection:

Integrate with monitoring tools to automatically detect downtime incidents. When an outage occurs, Zenduty generates alerts based on predefined rules.

Market campaign efficiency

Protect your infrastructure and prevent system outages during major SALE events with timely alerts.

Real-time SLA Monitoring:

Real-time SLA monitoring keeps you in the loop of any SLA breaches, so you can take immediate action to resolve the issue and avoid costly penalties.

Setup escalation policies easily

Zenduty auto-escalates incidents if primary responders don't acknowledge or resolve them within a set time.

360-Degree Incident Visibility

Zenduty maintains a record of all incidents, including their status, actions taken, and resolution details. This helps in post-incident analysis and can be used for improving incident response processes.

Comprehensive Multi-Channel Notifications

Right people are notified promptly in case of any incidents. Zenduty supports multiple communication channels such as email, SMS, phone calls, and integrations with chat tools like Slack and Microsoft Teams.

Achieve SLA Targets with Improved Incident Response

Reduce your MTTA and MTTR by continuously reviewing and updating your incident response processes with Zenduty. Identify recurring issues and work on preventive measures to reduce incidents.

Be the Reliable Business That Your Customers Trust.

Send right alerts to right people at the right time. Reduce your downtime and MTTR.

See What Our Users Have to Say

We’ve helped them reduce costs and improve productivity!

4.6 out of 5 on G2

Trusted by 700+ Customers

Why customers love us

Our dedicated developer support & customer success team are always available to help you setup your incident response process in no time and maximise your value from Zenduty

96.7 %

Average rating based on thousands of support conversations

37s

Median first response time*

*Median time it takes your team to respond to the first incoming message in a conversation

You're in Good Hands

E COMMERCE

IndiaMart currently has over 152,000 paying subscribers who make up 95% of the revenue. This makes it very important for the company to deliver an uninterrupted online experience as it directly impacts the subscriber experience and thence the revenue. Our most important KPI is to ensure uptime of our all production websites and without Zenduty, we can not do this. Zenduty plays a vital role in maintaining uptime of our websites by providing alerts timely.

Vinay Singh

DevOps Manager, IndiaMart

FINTECH

Zenduty helps the team keep a track of weekly occurring, re-occurring issues, we design the on-call schedule on the tool to escalate the alerts to the on-call engineer and provide us with a robust interface to manage the incident within Slack, which is our team communication channel. And lastly, the MTTA and MTTR are recorded and visualized on the tool, to help us compare the actual and target numbers for improvements. We are happy to pay for on-call tools because the value this tool adds for our engineers and customers is much higher than the money.

Rohit Khatana

VP of Engineering, Qoala

ENTERTAINMENT

It's a great incident management tool that helps us enable faster and better incident resolution. We have all our critical applications and system alerts configured on Zenduty. We manage end-to-end Incidents on Zenduty.

Mohammed Shabbir S

Technical Support Lead, Bookmyshow

FINTECH

I like Zenduty’s intuitive user experience throughout, be it the web UX, the Android UX, and most of all the Slack UX. We pretty much manage all our incidents from sitting inside a Slack channel and that’s awesome. Other than being a robust product, I found the people providing support are the best. As an operations team lead myself, I understand the day-to-day toil and stress support can cause. The Zenduty team has just always been there, friendly, coolheaded, and ready to take action on anything thrown at them.

Heinrich Roets

Operations Support, Electrum Payments.

TRAVEL

Zenduty has been great so far in terms of delivering meaningful alerts to the right person quickly, which has also improved our uptime significantly. We did not face any challenges with the onboarding, and received great support from everyone in the team - further reducing our friction while moving to Zenduty. The turnaround for most of our requests was super quick and the team was very helpful while resolving our queries!

Atmesh Mishra

Associate Vice President - Platform at Chalo

HOSPITALITY

All (infrastructure downtime) alerts by default go to DevOps receiver … which trigger SMS and a phone call to the concerned on-call developer based on the configuration provided. (Zenduty) ... is pretty intuitive with great support and configuring them with escalation policies is a piece of cake.

Abhay Kumar

Lead DevOps Engineer at Zolo Stays

TECH

Zenduty serves as a command and control center for our DevOps/incident management functions. Over time, we have deployed a whole bunch of monitoring services through AWS, Datadog, GitHub, Monit, Python scripts, etc, and it has become quite a challenge to centralize the alerts and act upon them. Zenduty gives a clean way of pulling together these alerts, classifying them, assigning them, acting on them and then sending out updates.

Anirban Mazumdar

CTO, Urbanpiper

TECH

Easy to configure, intuitive platform that triggers alerts from our monitoring tools such as Datadog, AWS Cloudwatch, GCP, etc, and helps us respond to incidents faster.

Felipe Urbina

CTO, Simpliroute

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Be Prepared for Incident Response with Zenduty

Your robust incident management and alerting platform. Organizations have experienced reduced alert fatigue with over 60% reductions in MTTA & MTTR while experiencing growth.