Incident Response
Automate to Speed up Critical Incident Response with Zenduty
Zenduty goes a step beyond just alerting, empower your SRE/DevOps teams with robust automation capabilities that provide incident responders quick and accurate orchestration for faster remediation, all the time.
Responding to Critical Incidents
Every second is crucial while dealing with a P0 incident, save resolution time by accessing everything you need for incident response on a single screen.
Single click Response
Response automation allows you to resolve incidents either with a single tap from any device or automatically for critical services.
Business-wide orchestration
Keep all your stakeholders informed in real time about critical incidents that impact the business, allowing the entire company to collaborate and respond proactively.
Critical Incident Context
Access intelligent contextual data on critical incidents to triage faster using context from past incidents, playbooks, similar incidents, postmortem, and tasks.
Co-ordinate Teams
With Zenduty’s incident management software, you can achieve complete clarity on the roles of IC, On-call engineer, SME, Teams, and Services, significantly enhancing coordination during incident response.
Respond to Incidents End-to-end from Slack
Collaboration while dealing with critical incidents is crucial. Zenduty's robust slack integration helps teams save precious seconds by allowing them to respond to critical incidents from the comms channel, i.e., Slack, MS Teams.
Respond to Incidents End-to-end from Microsoft Teams
Zenduty-Microsoft Teams integration's capabilities are the best in the industry. Get real-time alerts on your Teams channel or via the Zenduty bot to coordinate critical incident response faster right from the comms platform and cut your resolution time by 50%.
Incident Response on iOS and Apple Watches
Zenduty's iOS integration allows users to access incident payloads, on-call schedules, assignees, and triggered incidents and gives the option to acknowledge and resolve incidents from the face of the watch, push notification bar, or the app itself. The app additionally allows the user to add responders, and SMEs, to access context around the incident for quick response.
Incident Response on Android and Wear OS Devices
Handle incidents seamlessly from your wrist or the palm of your hand. Get all the information you need at a glance with on-call engineers, incident assignees, schedules, and impacted technical services on your phone and smartwatch. Enjoy easy navigation to see change events, past incidents, and service dependencies on mobile.
Auto Created Conference Bridges
Zenduty values every second you spend doing menial tasks, hence to speed up your discussions during a critical incident, the platform automatically creates a dedicated Zoom/Webex link for you and your team to analyze the critical incident together and come to a resolution faster with just a click of a button.
Delegate Tasks Effectively
Task templates are designed for teams to create their approach to dealing with critical incidents. On-call engineers can start the remediation process immediately. Every incident is unique and requires specific response plans based on the disrupted service. Zenduty allows you to create customized task templates for incident response to help your team be prepared before tackling issues.
Stakeholder Communication
Get updates for the business services that are most crucial for your KPIs and receive notifications when there’s a critical incident on these services. Maintain communication and never be left out of the loop when technical teams address a problem on a business service that you and your customers care about the most.
You're in Good Hands
![SimpliRoute]()
Easy to configure, intuitive platform that triggers alerts from our monitoring tools such as Datadog, AWS Cloudwatch, GCP, etc, and helps us respond to incidents faster.
Felipe Urbina, CTO, Simpliroute ![Indiamart]()
IndiaMart currently has over 152,000 paying subscribers who make up 95% of the revenue. This makes it very important for the company to deliver an uninterrupted online experience as it directly impacts the subscriber experience and thence the revenue. Our most important KPI is to ensure uptime of our all production websites and without Zenduty, we can not do this. Zenduty plays a vital role in maintaining uptime of our websites by providing alerts timely.
Vinay Singh, DevOps Manager, IndiaMart ![Qoala]()
Zenduty helps the team keep a track of weekly occurring, re-occurring issues, we design the on-call schedule on the tool to escalate the alerts to the on-call engineer and provide us with a robust interface to manage the incident within Slack, which is our team communication channel. And lastly, the MTTA and MTTR are recorded and visualized on the tool, to help us compare the actual and target numbers for improvements. We are happy to pay for on-call tools because the value this tool adds for our engineers and customers is much higher than the money.
Rohit Khatana, VP of Engineering, Qoala ![Book My Show]()
It's a great incident management tool that helps us enable faster and better incident resolution. We have all our critical applications and system alerts configured on Zenduty. We manage end-to-end Incidents on Zenduty.
Mohammed Shabbir S, Technical Support Lead, Bookmyshow ![Electrum]()
I like Zenduty’s intuitive user experience throughout, be it the web UX, the Android UX, and most of all the Slack UX. We pretty much manage all our incidents from sitting inside a Slack channel and that’s awesome. Other than being a robust product, I found the people providing support are the best. As an operations team lead myself, I understand the day-to-day toil and stress support can cause. The Zenduty team has just always been there, friendly, coolheaded, and ready to take action on anything thrown at them.
Heinrich Roets, Operations Support, Electrum Payments. ![Chalo]()
Zenduty has been great so far in terms of delivering meaningful alerts to the right person quickly, which has also improved our uptime significantly. We did not face any challenges with the onboarding, and received great support from everyone in the team - further reducing our friction while moving to Zenduty. The turnaround for most of our requests was super quick and the team was very helpful while resolving our queries!
Atmesh Mishra, Associate Vice President - Platform at Chalo ![Zolo Stays]()
All (infrastructure downtime) alerts by default go to DevOps receiver … which trigger SMS and a phone call to the concerned on-call developer based on the configuration provided. (Zenduty) ... is pretty intuitive with great support and configuring them with escalation policies is a piece of cake.
Abhay Kumar, Lead DevOps Engineer at Zolo Stays ![Urban Piper]()
Zenduty serves as a command and control center for our DevOps/incident management functions. Over time, we have deployed a whole bunch of monitoring services through AWS, Datadog, GitHub, Monit, Python scripts, etc, and it has become quite a challenge to centralize the alerts and act upon them. Zenduty gives a clean way of pulling together these alerts, classifying them, assigning them, acting on them and then sending out updates.
Anirban Mazumdar, CTO, Urbanpiper ![SimpliRoute]()
Easy to configure, intuitive platform that triggers alerts from our monitoring tools such as Datadog, AWS Cloudwatch, GCP, etc, and helps us respond to incidents faster.
Felipe Urbina, CTO, Simpliroute ![Indiamart]()
IndiaMart currently has over 152,000 paying subscribers who make up 95% of the revenue. This makes it very important for the company to deliver an uninterrupted online experience as it directly impacts the subscriber experience and thence the revenue. Our most important KPI is to ensure uptime of our all production websites and without Zenduty, we can not do this. Zenduty plays a vital role in maintaining uptime of our websites by providing alerts timely.
Vinay Singh, DevOps Manager, IndiaMart
