Zenduty’s End-to-end Incident Alerting and Response

Resolve critical product and downtime issues before your customers are impacted. Zenduty integrates with all your monitoring tools and alerts your engineers via Phone, Slack, Push notifications, Email, SMS, and Microsoft Teams. You can organize all your incident communications, manage your on-call, brings in all your playbooks, and analytics in one place, and resolve incidents blazingly fast.

Escalate Critical Alerts From 120+ APM Tools

Escalating critical incidents to the right team member is crucial in preventing customer impact that can have monetary and brand costs. The faster your engineers see an alert, the quicker they can start the remediation process and resolve the incident. With Zenduty a typical engineer takes about 30 seconds to acknowledge an incident, post receiving an alert across platforms, i.e., Phone, SMS, Slack, Microsoft Teams, Email, Android, and iOS notifications.

Automate to Speed up Critical Incident Response with Zenduty

Go a step beyond just alerting, and respond to incidents faster by coordinating across services and teams on a single unified comms platform. Find everything you need to tackle an incident in one place with the best Slack and Microsoft Teams integration in the industry. You can add additional responders, and subject matter experts or hop on a dedicated conference bridge link to resolve the incident together, and send incident update emails to stakeholders, all from the comms channel of your choice.

Build a Robust On-call Culture

Build customizable, data-driven on-call schedules and escalate alerts to the right on-call engineers. Enable 24x7 always-on operations with complete visibility of on-call rotations and drive a blameless on-call culture in your organization.

Learn from Incidents to Plan Better

Leverage context to triage incidents faster and learn from past incidents to improve incident management across your teams. Access Zenduty's task templates, playbooks, and get insights from similar incidents and analytics to stay on top of your reliability game. Manage incidents better and faster.

Incidents Impact Business; Stay Alerted

Incidents impact crucial metrics that can make or break a business. Key metrics like churn rate, dropout rate, brand value, revenue, and profit of the business get impacted the most. When customer impact is involved, the incident response becomes the business response. Zenduty for stakeholders provides executives and key internal business partners with proactive information about an incident's impact and progress towards a resolution to always keep them in the loop.

Route Alerts to the right people with precision

Custom alert routing is one of the most powerful tools at your disposal, you can define key parameters and conditions to send custom alerts to specific people when a service is impacted. Allow your subject matter experts to directly jump on the most critical incidents that can impact your customers.

A Single Pane of Glass View on your Production Health

Over 120+ integrations with all your APMs, log monitoring, error monitoring, server monitoring, ITSM, Support and security services.

You're in Good Hands

Easy to configure, intuitive platform that triggers alerts from our monitoring tools such as Datadog, AWS Cloudwatch, GCP, etc, and helps us respond to incidents faster.
Felipe Urbina, CTO, Simpliroute
IndiaMart currently has over 152,000 paying subscribers who make up 95% of the revenue. This makes it very important for the company to deliver an uninterrupted online experience as it directly impacts the subscriber experience and thence the revenue. Our most important KPI is to ensure uptime of our all production websites and without Zenduty, we can not do this. Zenduty plays a vital role in maintaining uptime of our websites by providing alerts timely.
Vinay Singh, DevOps Manager, IndiaMart
Zenduty helps the team keep a track of weekly occurring, re-occurring issues, we design the on-call schedule on the tool to escalate the alerts to the on-call engineer and provide us with a robust interface to manage the incident within Slack, which is our team communication channel. And lastly, the MTTA and MTTR are recorded and visualized on the tool, to help us compare the actual and target numbers for improvements. We are happy to pay for on-call tools because the value this tool adds for our engineers and customers is much higher than the money.
Rohit Khatana, VP of Engineering, Qoala
It's a great incident management tool that helps us enable faster and better incident resolution. We have all our critical applications and system alerts configured on Zenduty. We manage end-to-end Incidents on Zenduty.
Mohammed Shabbir S, Technical Support Lead, Bookmyshow
I like Zenduty’s intuitive user experience throughout, be it the web UX, the Android UX, and most of all the Slack UX. We pretty much manage all our incidents from sitting inside a Slack channel and that’s awesome. Other than being a robust product, I found the people providing support are the best. As an operations team lead myself, I understand the day-to-day toil and stress support can cause. The Zenduty team has just always been there, friendly, coolheaded, and ready to take action on anything thrown at them.
Heinrich Roets, Operations Support, Electrum Payments.
All (infrastructure downtime) alerts by default go to DevOps receiver … which trigger SMS and a phone call to the concerned on-call developer based on the configuration provided. (Zenduty) ... is pretty intuitive with great support and configuring them with escalation policies is a piece of cake.
Abhay Kumar, Lead DevOps Engineer at Zolo Stays
Zenduty serves as a command and control center for our DevOps/incident management functions. Over time, we have deployed a whole bunch of monitoring services through AWS, Datadog, GitHub, Monit, Python scripts, etc, and it has become quite a challenge to centralize the alerts and act upon them. Zenduty gives a clean way of pulling together these alerts, classifying them, assigning them, acting on them and then sending out updates.
Anirban Mazumdar, CTO, Urbanpiper
Easy to configure, intuitive platform that triggers alerts from our monitoring tools such as Datadog, AWS Cloudwatch, GCP, etc, and helps us respond to incidents faster.
Felipe Urbina, CTO, Simpliroute
IndiaMart currently has over 152,000 paying subscribers who make up 95% of the revenue. This makes it very important for the company to deliver an uninterrupted online experience as it directly impacts the subscriber experience and thence the revenue. Our most important KPI is to ensure uptime of our all production websites and without Zenduty, we can not do this. Zenduty plays a vital role in maintaining uptime of our websites by providing alerts timely.
Vinay Singh, DevOps Manager, IndiaMart

Implement Modern Incident Management

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