End-to-end Incident
alerting and response platform

Zenduty serves as a command and control center for our devops/incident management functions. Over time, we have deployed a whole bunch monitoring services through AWS, Datadog, Github, Monit, Python scripts, etc — and it has become quite a challenge to centralise the alerts and act upon them.

Zenduty gives a clean way of pulling together these alerts, classifying them, assigning them, acting on them and then sending out updates. And to top it up, the team is excellent in their responses to address issues, or making rapid enhancements to accommodate a valid use-case.

IndiaMart currently has over 152,000 paying subscribers who make up 95% of the revenue. This makes it very important for the company to deliver an uninterrupted online experience as it directly impacts the subscriber experience and thence the revenue.

"Our most important KPI is to ensure uptime of our all production websites and without Zenduty, we can not do this. Zenduty plays a vital role in maintaining uptime of our websites by providing alerts timely."

Zenduty helps the team keep a track of weekly occurring, re-occurring issues, we design the on-call schedule on the tool to escalate the alerts to the on-call engineer and provide us with a robust interface to manage the incident within Slack, which is our team communication channel.

And lastly, the MTTA and MTTR are recorded and visualized on the tool, to help us compare the actual and target numbers for improvements. We are happy to pay for on-call tools because the value this tool adds to our engineers and customers is much higher than our investment.

“All (infrastructure downtime) alerts by default go to DevOps receiver ... which trigger SMS and a phone call to the concerned on-call developer based on the configuration provided. (Zenduty) ... is pretty intuitive with great support and configuring them with escalation policies is a piece of cake.”

Zenduty serves as a command and control center for our devops/incident management functions. Over time, we have deployed a whole bunch monitoring services through AWS, Datadog, Github, Monit, Python scripts, etc — and it has become quite a challenge to centralise the alerts and act upon them.

Zenduty gives a clean way of pulling together these alerts, classifying them, assigning them, acting on them and then sending out updates. And to top it up, the team is excellent in their responses to address issues, or making rapid enhancements to accommodate a valid use-case.