Zenduty’s End-to-end Incident Alerting and Response

Escalating critical incidents to the right team member is crucial in preventing customer impact that can have monetary and brand costs. The faster your engineers see an alert, the quicker they can start the remediation process and resolve the incident. With Zenduty a typical engineer takes about 30 seconds to acknowledge an incident, post receiving an alert across platforms, i.e., Phone, SMS, Slack, Microsoft Teams, Email, Android, and iOS notifications.

Go a step beyond just alerting, and respond to incidents faster by coordinating across services and teams on a single unified comms platform. Find everything you need to tackle an incident in one place with the best Slack and Microsoft Teams integration in the industry. You can add additional responders, and subject matter experts or hop on a dedicated conference bridge link to resolve the incident together, and send incident update emails to stakeholders, all from the comms channel of your choice.

Build customizable, data-driven on-call schedules and escalate alerts to the right on-call engineers. Enable 24x7 always-on operations with complete visibility of on-call rotations and drive a blameless on-call culture in your organization.

Leverage context to triage incidents faster and learn from past incidents to improve incident management across your teams. Access Zenduty's task templates, playbooks, and get insights from similar incidents and analytics to stay on top of your reliability game. Manage incidents better and faster.

Incidents impact crucial metrics that can make or break a business. Key metrics like churn rate, dropout rate, brand value, revenue, and profit of the business get impacted the most. When customer impact is involved, the incident response becomes the business response. Zenduty for stakeholders provides executives and key internal business partners with proactive information about an incident's impact and progress towards a resolution to always keep them in the loop.

Custom alert routing is one of the most powerful tools at your disposal, you can define key parameters and conditions to send custom alerts to specific people when a service is impacted. Allow your subject matter experts to directly jump on the most critical incidents that can impact your customers.