Incident Alerting
Escalate Critical Alerts From 120+ APM Tools
Zenduty escalates critical incident alerts from 120+ incoming and outgoing integrations to the right on-call user via multiple channels, i.e. Slack, MS Teams, SMS, phone call, Android, and iOS push notifications. An average on-call engineer responds to an incident within 30 seconds.
Details
A detailed payload is pulled when a critical incident is triggered.
Alerts
Complete visibility of assigned team members, SLA priority, incident priority, incident urgency level, and related escalation policy in one window.
Timeline
Access the timeline of the incident actions taken by the team members.
Notes
Add reference notes, and instructions related to the incident to provide context to the on-call engineer.
Tasks
Assign tasks for the on-call engineer to execute for faster resolution of the critical incident.
Similar Incidents
With our incident management tool, you can get access to a list of similar incidents for context, helping you triage faster and with more insights.
Stakeholders
Automate stakeholder communications with the stakeholder templates and keep them in the loop during business-impacting incidents.
Two-way Integrations
Zenduty provides two-way integrations for Jira, Freshdesk, ServiceNow, StatusPage, and Zendesk. The tickets/incidents acknowledged and resolved are auto-synced and updated.
Zenduty's Incident Alerting in Action
Try how a breach in a monitoring tool metric triggers a critical alert on Zenduty, and escalates to the on-call engineer across multiple comms channels.
Multiple Alert Sources, Single Alert Pipeline
Zenduty integrates with all your application performance monitoring, log monitoring, error monitoring, server monitoring, ITSM, support, and security applications.
Alert Rules
Alert rules let you create complex conditions for any integration, by matching fields like alert_type, summary, description of the alert, and payload sent by the alert. Alert rules also let you take custom actions like assigning a custom EP or a user to an integration. This allows teams to route specific alerts based on internal criteria with higher or lower priority to a particular team for a specific service.
You're in Good Hands
![SimpliRoute]()
Easy to configure, intuitive platform that triggers alerts from our monitoring tools such as Datadog, AWS Cloudwatch, GCP, etc, and helps us respond to incidents faster.
Felipe Urbina, CTO, Simpliroute ![Indiamart]()
IndiaMart currently has over 152,000 paying subscribers who make up 95% of the revenue. This makes it very important for the company to deliver an uninterrupted online experience as it directly impacts the subscriber experience and thence the revenue. Our most important KPI is to ensure uptime of our all production websites and without Zenduty, we can not do this. Zenduty plays a vital role in maintaining uptime of our websites by providing alerts timely.
Vinay Singh, DevOps Manager, IndiaMart ![Qoala]()
Zenduty helps the team keep a track of weekly occurring, re-occurring issues, we design the on-call schedule on the tool to escalate the alerts to the on-call engineer and provide us with a robust interface to manage the incident within Slack, which is our team communication channel. And lastly, the MTTA and MTTR are recorded and visualized on the tool, to help us compare the actual and target numbers for improvements. We are happy to pay for on-call tools because the value this tool adds for our engineers and customers is much higher than the money.
Rohit Khatana, VP of Engineering, Qoala ![Book My Show]()
It's a great incident management tool that helps us enable faster and better incident resolution. We have all our critical applications and system alerts configured on Zenduty. We manage end-to-end Incidents on Zenduty.
Mohammed Shabbir S, Technical Support Lead, Bookmyshow ![Electrum]()
I like Zenduty’s intuitive user experience throughout, be it the web UX, the Android UX, and most of all the Slack UX. We pretty much manage all our incidents from sitting inside a Slack channel and that’s awesome. Other than being a robust product, I found the people providing support are the best. As an operations team lead myself, I understand the day-to-day toil and stress support can cause. The Zenduty team has just always been there, friendly, coolheaded, and ready to take action on anything thrown at them.
Heinrich Roets, Operations Support, Electrum Payments. ![Chalo]()
Zenduty has been great so far in terms of delivering meaningful alerts to the right person quickly, which has also improved our uptime significantly. We did not face any challenges with the onboarding, and received great support from everyone in the team - further reducing our friction while moving to Zenduty. The turnaround for most of our requests was super quick and the team was very helpful while resolving our queries!
Atmesh Mishra, Associate Vice President - Platform at Chalo ![Zolo Stays]()
All (infrastructure downtime) alerts by default go to DevOps receiver … which trigger SMS and a phone call to the concerned on-call developer based on the configuration provided. (Zenduty) ... is pretty intuitive with great support and configuring them with escalation policies is a piece of cake.
Abhay Kumar, Lead DevOps Engineer at Zolo Stays ![Urban Piper]()
Zenduty serves as a command and control center for our DevOps/incident management functions. Over time, we have deployed a whole bunch of monitoring services through AWS, Datadog, GitHub, Monit, Python scripts, etc, and it has become quite a challenge to centralize the alerts and act upon them. Zenduty gives a clean way of pulling together these alerts, classifying them, assigning them, acting on them and then sending out updates.
Anirban Mazumdar, CTO, Urbanpiper ![SimpliRoute]()
Easy to configure, intuitive platform that triggers alerts from our monitoring tools such as Datadog, AWS Cloudwatch, GCP, etc, and helps us respond to incidents faster.
Felipe Urbina, CTO, Simpliroute ![Indiamart]()
IndiaMart currently has over 152,000 paying subscribers who make up 95% of the revenue. This makes it very important for the company to deliver an uninterrupted online experience as it directly impacts the subscriber experience and thence the revenue. Our most important KPI is to ensure uptime of our all production websites and without Zenduty, we can not do this. Zenduty plays a vital role in maintaining uptime of our websites by providing alerts timely.
Vinay Singh, DevOps Manager, IndiaMart
