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Zenduty’s end-to-end incident alerting, on-call management and response orchestration platform helps you institutionalize reliability into your production operations.
360° View of your Operational Health in Real-time
Get a single pane of glass view of the health of all your production operations. Respond to incidents 90% faster and resolve them 60% faster.
Build a Solid On-call Culture
Deploy customized and data-driven on-call rotations to ensure 24x7 operational coverage for major incidents.
Frictionless Incident Response
Deploy industry-leading incident response procedures and resolve incidents faster through effective task delegation and collaborative triaging.
Be Prepared with Actionable Playbooks
Bring your playbooks automatically into your incidents. Log incident tasks and action items for productive postmortems and future incidents.
Focus on Alerts that Matter
Suppress noisy alerts so that your engineers and support staff are focused on the alerts that matter.
A Single Pane of Glass View of your Production Health
Over 100+ integrations with all your APMs, log monitoring, error monitoring, server monitoring, ITSM, Support and security services.
We got Comms Covered
Zenduty takes care of the entire incident communications by automatically creating dedicated conference bridges, Slack/Teams channels, Zoom/Webex bridges, Jira tickets and adding all responders and stakeholders to the relevant communication channels.
Slack Integration
Welcome to the best Slack integration in the industry. Manage your incidents end-to-end right from the slack channel.
Microsoft Teams Alerts
Receive critical incident alerts on Microsoft Teams. Coordinate with your teams in real-time with the best user experience in the industry.
Dedicated Jira Tickets
Zenduty automatically creates Jira tickets and syncs them across platforms when an incident is triggered.
Incident Response on the Move
Never miss a critical alert, download the Zenduty application on iOS and Android to receive critical incident alerts on your phone and smartwatches. Get a brief about the incident and acknowledge the incident directly from the push notification.
You're in Good Hands
![SimpliRoute]()
Easy to configure, intuitive platform that triggers alerts from our monitoring tools such as Datadog, AWS Cloudwatch, GCP, etc, and helps us respond to incidents faster.
Felipe Urbina, CTO, Simpliroute ![Indiamart]()
IndiaMart currently has over 152,000 paying subscribers who make up 95% of the revenue. This makes it very important for the company to deliver an uninterrupted online experience as it directly impacts the subscriber experience and thence the revenue. Our most important KPI is to ensure uptime of our all production websites and without Zenduty, we can not do this. Zenduty plays a vital role in maintaining uptime of our websites by providing alerts timely.
Vinay Singh, DevOps Manager, IndiaMart ![Qoala]()
Zenduty helps the team keep a track of weekly occurring, re-occurring issues, we design the on-call schedule on the tool to escalate the alerts to the on-call engineer and provide us with a robust interface to manage the incident within Slack, which is our team communication channel. And lastly, the MTTA and MTTR are recorded and visualized on the tool, to help us compare the actual and target numbers for improvements. We are happy to pay for on-call tools because the value this tool adds for our engineers and customers is much higher than the money.
Rohit Khatana, VP of Engineering, Qoala ![Book My Show]()
It's a great incident management tool that helps us enable faster and better incident resolution. We have all our critical applications and system alerts configured on Zenduty. We manage end-to-end Incidents on Zenduty.
Mohammed Shabbir S, Technical Support Lead, Bookmyshow ![Electrum]()
I like Zenduty’s intuitive user experience throughout, be it the web UX, the Android UX, and most of all the Slack UX. We pretty much manage all our incidents from sitting inside a Slack channel and that’s awesome. Other than being a robust product, I found the people providing support are the best. As an operations team lead myself, I understand the day-to-day toil and stress support can cause. The Zenduty team has just always been there, friendly, coolheaded, and ready to take action on anything thrown at them.
Heinrich Roets, Operations Support, Electrum Payments. ![Chalo]()
Zenduty has been great so far in terms of delivering meaningful alerts to the right person quickly, which has also improved our uptime significantly. We did not face any challenges with the onboarding, and received great support from everyone in the team - further reducing our friction while moving to Zenduty. The turnaround for most of our requests was super quick and the team was very helpful while resolving our queries!
Atmesh Mishra, Associate Vice President - Platform at Chalo ![Zolo Stays]()
All (infrastructure downtime) alerts by default go to DevOps receiver … which trigger SMS and a phone call to the concerned on-call developer based on the configuration provided. (Zenduty) ... is pretty intuitive with great support and configuring them with escalation policies is a piece of cake.
Abhay Kumar, Lead DevOps Engineer at Zolo Stays ![Urban Piper]()
Zenduty serves as a command and control center for our DevOps/incident management functions. Over time, we have deployed a whole bunch of monitoring services through AWS, Datadog, GitHub, Monit, Python scripts, etc, and it has become quite a challenge to centralize the alerts and act upon them. Zenduty gives a clean way of pulling together these alerts, classifying them, assigning them, acting on them and then sending out updates.
Anirban Mazumdar, CTO, Urbanpiper ![SimpliRoute]()
Easy to configure, intuitive platform that triggers alerts from our monitoring tools such as Datadog, AWS Cloudwatch, GCP, etc, and helps us respond to incidents faster.
Felipe Urbina, CTO, Simpliroute ![Indiamart]()
IndiaMart currently has over 152,000 paying subscribers who make up 95% of the revenue. This makes it very important for the company to deliver an uninterrupted online experience as it directly impacts the subscriber experience and thence the revenue. Our most important KPI is to ensure uptime of our all production websites and without Zenduty, we can not do this. Zenduty plays a vital role in maintaining uptime of our websites by providing alerts timely.
Vinay Singh, DevOps Manager, IndiaMart
Be Prepared for Incident Response with Zenduty
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