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Zenduty- The best Opsgenie Alternative

Major companies rely on Zenduty's Incident Command System as the top OpsGenie alternative for managing critical incidents at scale, from detection to remediation to postmortem. Collaborate seamlessly on major incidents across your communications stack, including Slack, Jira, and Zoom.

Zenduty - The Go-To Opsgenie Alternative for Fast-Growing Teams

Manage End-to-end incident with ease

Manage End-to-end incident with ease

Zenduty offers the ideal OpsGenie alternative, integrating seamlessly with Slack/Microsoft Teams. Access incident payload, add responders, engage subject matter experts, and resolve incidents—all within the channel. Experience modern incident response practices perfected by top teams worldwide.

Outside the Family

Outside the Family

Zenduty’s two-way integration with Jira allows you to create tickets, acknowledge and resolve across platforms automatically. Zenduty sends Jira issue alerts to the right team and notifies them based on on-call schedules via email, SMS, phone call, Slack, Microsoft Teams and iOS & Android push notifications, and escalates alerts until the alert is acknowledged or closed. Zenduty provides your NOC, SRE and application engineers with detailed context around the Jira issue alert along with playbooks and a complete incident command framework to triage, remediate and resolve incidents with speed.

10X More Value Than Opsgenie: Your Ultimate OpsGenie Alternative

Zenduty Delivers More Value at a Better Price

Zenduty Delivers More Value at a Better Price

Zenduty is built for SREs by SREs. We understand the need for speed while dealing with critical incidents and remaining highly reliable in the process. The platform is intuitive and caters to specific use cases of teams of all sizes across industries to help them attain high reliability with ease. Atlassian’s bundle might save you a few dollars but at the cost of your team’s performance and company’s reliability.

Supercharge your Incident Response with Zenduty - The Powerful Opsgenie Alternative

Supercharge your Incident Response with Zenduty - The Powerful Opsgenie Alternative

Zenduty enables you to implement modern incident response best practices followed and perfected by the greatest teams worldwide and dramatically increase your team’s incident preparedness. Zenduty makes sure that your incident responders are prepared to take on any incident that comes within their radar with intelligent context, playbooks and smart annotations.

10X Better Routing for Precise Alerting with Opsgenie Alternatives

Route Alerts with Precision and Eliminate Noise

Route Alerts with Precision and Eliminate Noise

Suppress noisy alerts with the best Opsgenie alternative, effortlessly routing alerts to specific teams or subject matter experts depending on the affected services, customers, or components. Automatically assign incident roles and utilize alert rules to identify the right subject matter experts for critical incident responsibilities such as incident commander, communications lead, operations lead, database lead, and more.

The Best Incident Comms in the Industry

The Best Incident Comms in the Industry

Zenduty's integrated communications help your teams easily communicate around critical incidents across multiple channels such as Slack, Teams, Zoom, Conference bridge, and Jira, positioning it as the best alternative to Opsgenie in the industry.

Manage Incidents End-to-end from Slack and Microsoft Teams

Manage Incidents End-to-end from Slack and Microsoft Teams

Zenduty lets you manage the entire incident lifecycle from Slack and Teams from creation to resolution and retains key communications that can be leveraged in future incidents. Unified Communications: Invite subject matter experts into your incident response process and accelerate remediation.

Incident Response on Android/iOS and Smart Watch

Incident Response on Android/iOS and Smart Watch

With a more intuitive UX than Opsgenie on your fingertips, handle incidents seamlessly from your wrist or the palm of your hand. Get all the information you need at a glance with on-call engineer, incident assignee, schedules and impacted technical services front and center, with easy navigation to see change events, past incidents, and service dependencies on mobile.

Reliability is our core. We guarantee availability 99.9% of the time during any calendar month.

CUSTOMER SUPPORT

Best in Class Customer Support

Our customers look at us as an extension of their own teams, working together towards delivering a superior experience to all our end users.

Customer Support

Custom Crafted Plans for Fast-Growing Teams

Free

On-call and alerting for young startups and hobbyists

$0

Per User/month

Starter

Incident response for smaller teams.

$5

Per User/month

Growth

Incident management for fast-growing teams

$14

Per User/month

Enterprise

Advanced incident management for the enterprise.

$21

Per User/month

Compare Zenduty to Opsgenie

Why customers love us

Our dedicated developer support & customer success team are always available to help you setup your incident response process in no time and maximise your value from Zenduty

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96.7 %

Average rating based on thousands of support conversations

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37s

Median first response time*

*Median time it takes your team to respond to the first incoming message in a conversation

You're in Good Hands

E COMMERCE

IndiaMart currently has over 152,000 paying subscribers who make up 95% of the revenue. This makes it very important for the company to deliver an uninterrupted online experience as it directly impacts the subscriber experience and thence the revenue. Our most important KPI is to ensure uptime of our all production websites and without Zenduty, we can not do this. Zenduty plays a vital role in maintaining uptime of our websites by providing alerts timely.

Vinay Singh

DevOps Manager, IndiaMart

FINTECH

Zenduty helps the team keep a track of weekly occurring, re-occurring issues, we design the on-call schedule on the tool to escalate the alerts to the on-call engineer and provide us with a robust interface to manage the incident within Slack, which is our team communication channel. And lastly, the MTTA and MTTR are recorded and visualized on the tool, to help us compare the actual and target numbers for improvements. We are happy to pay for on-call tools because the value this tool adds for our engineers and customers is much higher than the money.

Rohit Khatana

VP of Engineering, Qoala

ENTERTAINMENT

It's a great incident management tool that helps us enable faster and better incident resolution. We have all our critical applications and system alerts configured on Zenduty. We manage end-to-end Incidents on Zenduty.

Mohammed Shabbir S

Technical Support Lead, Bookmyshow

FINTECH

I like Zenduty’s intuitive user experience throughout, be it the web UX, the Android UX, and most of all the Slack UX. We pretty much manage all our incidents from sitting inside a Slack channel and that’s awesome. Other than being a robust product, I found the people providing support are the best. As an operations team lead myself, I understand the day-to-day toil and stress support can cause. The Zenduty team has just always been there, friendly, coolheaded, and ready to take action on anything thrown at them.

Heinrich Roets

Operations Support, Electrum Payments.

TRAVEL

Zenduty has been great so far in terms of delivering meaningful alerts to the right person quickly, which has also improved our uptime significantly. We did not face any challenges with the onboarding, and received great support from everyone in the team - further reducing our friction while moving to Zenduty. The turnaround for most of our requests was super quick and the team was very helpful while resolving our queries!

Atmesh Mishra

Associate Vice President - Platform at Chalo

HOSPITALITY

All (infrastructure downtime) alerts by default go to DevOps receiver … which trigger SMS and a phone call to the concerned on-call developer based on the configuration provided. (Zenduty) ... is pretty intuitive with great support and configuring them with escalation policies is a piece of cake.

Abhay Kumar

Lead DevOps Engineer at Zolo Stays

TECH

Zenduty serves as a command and control center for our DevOps/incident management functions. Over time, we have deployed a whole bunch of monitoring services through AWS, Datadog, GitHub, Monit, Python scripts, etc, and it has become quite a challenge to centralize the alerts and act upon them. Zenduty gives a clean way of pulling together these alerts, classifying them, assigning them, acting on them and then sending out updates.

Anirban Mazumdar

CTO, Urbanpiper

TECH

Easy to configure, intuitive platform that triggers alerts from our monitoring tools such as Datadog, AWS Cloudwatch, GCP, etc, and helps us respond to incidents faster.

Felipe Urbina

CTO, Simpliroute

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Be Prepared for Incident Response with Zenduty

Your robust incident management and alerting platform. Organizations have experienced reduced alert fatigue with over 60% reductions in MTTA & MTTR while experiencing growth.