Frictionless incident response

Modern operations teams use Zenduty to implement incident response and on-call best practices into their production operations and provide industry-leading SLAs to their customers.

Read on to see how Zenduty can add significantly more value to your operations than Opsgenie.

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10X BETTER INCIDENT RESPONSE

Supercharge your incident response

Zenduty enables you to implement modern incident response best practices followed and perfected by the greatest teams around the world

Zenduty

Opsgenie

Custom Incident Roles

Zenduty's incident roles allow you to delegate critical incident tasks and implement a recursive separation of incident response responsibilities

Incident Tasks

Zenduty empowers your incident commanders to assign specific tasks to incident responders and improves management visibility into the incident response process

SLA alerts(Ack/Resolution)

Zenduty helps you implement strict SLA timelines for critical incidents and alerts managers and stakeholders whenever an SLA is about to be breached or has already breached.

Incident Tags

Zenduty lets you tag your incidents automatically(via alert rules) or manually by service, component, customer, region or any other criteria. Tags can be used in Zenduty's incident analytics to deep-dive into factors contributing to your service levels.

Dramatically increase your team's incident preparedness

Zenduty makes sure that your incident responders are prepared to take on any incident that comes within their radar with intelligent context, playbooks and smart annotations

Zenduty

Opsgenie

Incident Playbooks

Zenduty's incident task templates allows your on-call engineers to be better prepared whenever a critical incident comes in.

Dynamic Assignments

Use Zenduty's alert rules to dynamically add assignees, responders, roles, ad-hoc tasks, notes and escalation policies

Incident Context

Zenduty's incident context helps your engineers identify incident root causes within seconds by collating data from various dependent services and components

Annotations

Annotate your incidents with additional data

Route alerts with precision and eliminate noise

Suppress noisy alerts with ease. Dynamically route alerts to specific teams or subject matter experts depending on the services/customers/components that are affected

Zenduty

Opsgenie

Custom Routing Rules

Zenduty's custom routing rules allows you to customize the incident alerting flow to the right user/team depending on the type and nature of the alert source and payload..

Alert Suppression

Zenduty's custom routing rules allows you to customize the incident alerting flow to the right user/team depending on the type and nature of the alert source and payload..

Rule-based Urgency, Priority and SLA

Zenduty's custom routing rules allows you to customize the incident alerting flow to the right user/team depending on the type and nature of the alert source and payload..

Dynamic Escalation Policy Overrides

Override the default escalation policies and invoke less or more aggressive EPs depending on the alert payload

Dynamic Assignees

Dynamically assign incidents to specific subject matter experts

Assign incident roles automatically

Use alert rules to identify the right subject matter experts to take over critical incident responsibilities like incident commander, comms lead, operations lead, database lead etc.

Zenduty

Opsgenie

Rule-based Role Assignment

Find the right engineers and assign them automatically to lead various aspects of the incident response depending on the service or component that is experiencing downtime

Rule-based task creation and assignment

Analyze the alert content and add incidents tasks automatically during incident creation itself so that your on-call engineers know exactly what they need to do to identify the root cause and mitigate the incident.

Dynamic responders

Analyze the alert content and add the right subject matter experts as incident responders so that the on-call engineer gets the necessary expertise and advice to resolve the incident with speed.

The best incident comms in the industry

Zenduty's integrated communications helps your teams frictionlessly communicate around critical incident across multiple channels like Slack, Teams, Zoom, Conference bridge and Jira

Zenduty

Opsgenie

Ack, Resolve and Assign Incidents

Acknowledge, resolve and assign incidents to your team members.

Assign incident roles and tasks

Assign incident roles like incident commander, comms lead, ops lead etc. Assign and edit incident tasks

Assign incident priority and SLA

Manage the incident priorities and SLA ack and resolution times

Slash commands(Create, Update)

Create and update incidents with Zenduty's slash commands

Bot(1-1) as a contact method

Acknowledge, resolve and assign incidents to your team members.

Manage incidents end-to-end from Slack/Teams

Zenduty lets you manage the entire incident lifecycle from Slack and Teams from creation to resolution and retains key communications that can be leveraged in future incidents

Zenduty

Opsgenie

Single Channel configuration

Send all service alerts to a dedicated incident war-room channel

One-channel-per-incident(multichannel) configuration

Create a new war-room channel for every incident

Auto-add responders to channels

Zenduty automatically adds incident assignees, responders and stakeholders to the Slack/Teams channels

Stakeholders comms

Add incident stakeholders and send out critical incident communications from Slack/Teams

Unified communications

Invite subject matter experts into your incident response process

Zenduty

Opsgenie

Unified comms view

Create a Jira ticket for all incidents with two-way communications

Auto-create Jira tickets

Create a Jira ticket for all incidents with two-way communications

Dedicated Zoom/Generic Bridge for every incident

Create a new Zoom voice/video conference war-room for every incident

Status Page auto-update

Zenduty automatically updates your Statuspages whenever an incident affects your end-users.

Zenduty delivers more value at a better price

Unlike Opsgenie, Zenduty does not just enable you to respond to alerts quickly, but also sticks with you throughout the incident and offers you a frictionless path to resolution

Zenduty

Opsgenie

Zenduty(Free) vs Opsgenie(Free)

$0/user/month

Our freemium plans support the best and smartest young teams who are looking to improve site reliability from the get-go without worrying about their burn rates.

Zenduty(Starter) vs Opsgenie(Essentials)

$5/user/month

$9/user/month

Zenduty(Growth) vs Opsgenie(Standard)

$15/user/month

$19/user/month

Zenduty(Enterprise) vs Opsgenie(Enterprise)

$25/user/month

$29/user/month

10X MORE VALUE

Seamless integrations with your business applications

Zenduty integrates with your line of business applications and allows you to retain incident knowledge across your knowledge repositories.

Zenduty

Opsgenie

SSO

Growth+

Standard+

Ticketing(Jira, Zoom, CRM

Starter+

Standard+

Enterprise CRM/ITSM

Growth+

Enterprise+

Incident Postmortem

Growth+

Standard+

Alert suppression and grouping

Growth+

Team+

Everything you need to minimize your mean time to recovery

Advanced Routing Rules

Minimize alert fatigue

Flexible Scheduling

Shift restrictions, overrides and forwarding

Intelligent Context

Use rich data to triage faster

Workflows + Autopilot

Automate and build self-healing systems

Analytics and Reporting

Use data to build response strategies

Integrations + API

Monitor any service with Zenduty

Integrated ChatOps

Collaborative triaging from Slack and Teams

24x7 Support

We're on call when you're on call

Build a world class culture of Reliability.

No Credit card Required.

You're in good hands

Anirban Mazumdar, CTO, Urbanpiper

Zenduty serves as a command and control center for our devops/incident management functions. Over time, we have deployed a whole bunch monitoring services through AWS, Datadog, Github, Monit, Python scripts, etc — and it has become quite a challenge to centralise the alerts and act upon them. Zenduty gives a clean way of pulling together these alerts, classifying them, assigning them, acting on them and then sending out updates. And to top it up, the team is excellent in their responses to address issues, or making rapid enhancements to accommodate a valid use-case.

Anirban Mazumdar, CTO, Urbanpiper

Frictionless incident response

Modern operations teams use Zenduty to implement incident response and on-call best practices into their production operations and provide industry-leading SLAs to their customers.Read on to see how Zenduty can add significantly more value to your operations than Opsgenie.

10X BETTER INCIDENT RESPONSE

Supercharge your incident response

Zenduty enables you to implement modern incident response best practices followed and perfected by the greatest teams around the world

10X BETTER ROUTING

Route alerts with precision and eliminate noise

Suppress noisy alerts with ease. Dynamically route alerts to specific teams or subject matter experts depending on the services/customers/components that are affected

10X BETTER COMMS

The best incident comms in the industry

Zenduty's integrated communications helps your teams frictionlessly communicate around critical incident across multiple channels like Slack, Teams, Zoom, Conference bridge and Jira

10X MORE VALUE

Zenduty delivers more value at a better price

Unlike Opsgenie, Zenduty does not just enable you to respond to alerts quickly, but also sticks with you throughout the incident and offers you a frictionless path to resolution

Advanced Routing Rules

Flexible Scheduling

Intelligent Context

Workflows + Autopilot

Analytics and Reporting

Integrations + API

Integrated ChatOps

24x7 Support

Build a world class culture of Reliability.

You're in good hands

Modern operations teams use Zenduty to implement incident response and on-call best practices into their production operations and provide industry-leading SLAs to their customers.

Read on to see how Zenduty can add significantly more value to your operations than Opsgenie.