Frictionless incident response

Modern operations teams use Zenduty to implement incident response and on-call best practices into their production operations and provide industry-leading SLAs to their customers.

Read on to see how Zenduty can add significantly more value to your operations than Opsgenie.

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10X BETTER INCIDENT RESPONSE

Supercharge your incident response

Zenduty enables you to implement modern incident response best practices followed and perfected by the greatest teams around the world

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Zenduty
Opsgenie
Custom Incident Roles

Zenduty's incident roles allow you to delegate critical incident tasks and implement a recursive separation of incident response responsibilities
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Incident Tasks

Zenduty empowers your incident commanders to assign specific tasks to incident responders and improves management visibility into the incident response process
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SLA alerts(Ack/Resolution)

Zenduty helps you implement strict SLA timelines for critical incidents and alerts managers and stakeholders whenever an SLA is about to be breached or has already breached.
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Incident Tags

Zenduty lets you tag your incidents automatically(via alert rules) or manually by service, component, customer, region or any other criteria. Tags can be used in Zenduty's incident analytics to deep-dive into factors contributing to your service levels.
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10X BETTER ROUTING

Route alerts with precision and eliminate noise

Suppress noisy alerts with ease. Dynamically route alerts to specific teams or subject matter experts depending on the services/customers/components that are affected

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Zenduty
Opsgenie
Custom Routing Rules

Zenduty's custom routing rules allows you to customize the incident alerting flow to the right user/team depending on the type and nature of the alert source and payload..
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Alert Suppression

Zenduty's custom routing rules allows you to customize the incident alerting flow to the right user/team depending on the type and nature of the alert source and payload..
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Rule-based Urgency, Priority and SLA

Zenduty's custom routing rules allows you to customize the incident alerting flow to the right user/team depending on the type and nature of the alert source and payload..
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Dynamic Escalation Policy Overrides

Override the default escalation policies and invoke less or more aggressive EPs depending on the alert payload
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Dynamic Assignees

Dynamically assign incidents to specific subject matter experts
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10X BETTER COMMS

The best incident comms in the industry

Zenduty's integrated communications helps your teams frictionlessly communicate around critical incident across multiple channels like Slack, Teams, Zoom, Conference bridge and Jira

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Zenduty
Opsgenie
Ack, Resolve and Assign Incidents

Acknowledge, resolve and assign incidents to your team members.
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Assign incident roles and tasks

Assign incident roles like incident commander, comms lead, ops lead etc. Assign and edit incident tasks
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Assign incident priority and SLA

Manage the incident priorities and SLA ack and resolution times
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Slash commands(Create, Update)

Create and update incidents with Zenduty's slash commands
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Bot(1-1) as a contact method

Acknowledge, resolve and assign incidents to your team members.
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10X MORE VALUE

Zenduty delivers more value at a better price

Unlike Opsgenie, Zenduty does not just enable you to respond to alerts quickly, but also sticks with you throughout the incident and offers you a frictionless path to resolution

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Zenduty
Opsgenie
Zenduty(Free) vs Opsgenie(Free)
$0/user/month
$0/user/month

Our freemium plans support the best and smartest young teams who are looking to improve site reliability from the get-go without worrying about their burn rates.
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Zenduty(Starter) vs Opsgenie(Essentials)
$5/user/month
$9/user/month
Zenduty(Growth) vs Opsgenie(Standard)
$15/user/month
$19/user/month
Zenduty(Enterprise) vs Opsgenie(Enterprise)
$25/user/month
$29/user/month
Everything you need to minimize your mean time to recovery
Advanced Routing Rules

Advanced Routing Rules

Minimize alert fatigue

Flexible Scheduling

Flexible Scheduling

Shift restrictions, overrides and forwarding

Intelligent Context

Intelligent Context

Use rich data to triage faster

Workflows + Autopilot

Workflows + Autopilot

Automate and build self-healing systems

Analytics and Reporting

Analytics and Reporting

Use data to build response strategies

Integrations + API

Integrations + API

Monitor any service with Zenduty

Integrated ChatOps

Integrated ChatOps

Collaborative triaging from Slack and Teams

24x7 Support

24x7 Support

We're on call when you're on call

Build a world class culture of Reliability.

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Avatar of Anirban Mazumdar
Anirban Mazumdar, CTO, Urbanpiper

Zenduty gives a clean way of pulling together these alerts, classifying them, assigning them, acting on them and then sending out updates. And to top it up, the team is excellent in their responses to address issues, or making rapid enhancements to accommodate a valid use-case.

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