The Modern
Opsgenie alternative
Modern operations teams use Zenduty to implement incident response and on-call best practices into their production operations and provide industry-leading SLAs to their customers.
Read on to see how Zenduty can add significantly more value to your operations than Opsgenie.
10X BETTER INCIDENT RESPONSE
Supercharge your incident response
Zenduty enables you to implement modern incident response best practices followed and perfected by the greatest teams around the world
Try for free10X BETTER INCIDENT RESPONSE
Dramatically increase your team's incident preparedness
Zenduty makes sure that your incident responders are prepared to take on any incident that comes within their radar with intelligent context, playbooks and smart annotations
Try for free10X BETTER ROUTING
Route alerts with precision and eliminate noise
Suppress noisy alerts with ease. Dynamically route alerts to specific teams or subject matter experts depending on the services/customers/components that are affected
Try for free10X BETTER ROUTING
Assign incident roles automatically
Use alert rules to identify the right subject matter experts to take over critical incident responsibilities like incident commander, comms lead, operations lead, database lead etc.
Try for free10X BETTER ROUTING
Recurring maintenance windows
Recurring maintenance windows define ongoing time periods during which testing and/or alerting will be temporarily stopped.Ex: every Sunday from 09:00 until 09:30
Try for free10X BETTER COMMS
The best incident comms in the industry
Zenduty's integrated communications helps your teams frictionlessly communicate around critical incidents and across multiple channels like Slack, Teams, Zoom, Conference bridge and Jira
Try for free10X BETTER COMMS
Manage incidents end-to-end from Slack/Teams
Zenduty lets you manage the entire incident lifecycle from Slack and Teams from creation to resolution and retains key communications that can be leveraged in future incidents
Try for free10X BETTER COMMS
Unified communications
Invite subject matter experts into your incident response process and accelerate remediation
Try for free10X MORE VALUE
Zenduty delivers more value at a better price
Unlike Opsgenie, Zenduty does not just enable you to respond to alerts quickly, but also sticks with you throughout the incident and offers you a frictionless path to resolution
Try for free10X MORE VALUE
Scale as you grow
Each plan on Zenduty is crafted for a special type of team and company stage
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Seamless integrations with your business applications
Zenduty integrates with your line of business applications and allows you to retain incident knowledge across your knowledge repositories.
Try for freeAdvanced Routing Rules
Minimize alert fatigue
Flexible Scheduling
Shift restrictions, overrides and forwarding
Intelligent Context
Use rich data to triage faster
Incident Playbooks
Use playbooks to enhance incident preparedness
Analytics and Reporting
Use data to build response strategies
Integrations + API
Monitor any service with Zenduty
Integrated ChatOps
Collaborative triaging from Slack and Teams
24x7 Support
We're on call when you're on call
You're in good hands
Zenduty serves as a command and control center for our devops/incident management functions. Over time, we have deployed a whole bunch monitoring services through AWS, Datadog, Github, Monit, Python scripts, etc — and it has become quite a challenge to centralise the alerts and act upon them.
Zenduty gives a clean way of pulling together these alerts, classifying them, assigning them, acting on them and then sending out updates. And to top it up, the team is excellent in their responses to address issues, or making rapid enhancements to accommodate a valid use-case.
IndiaMart currently has over 152,000 paying subscribers who make up 95% of the revenue. This makes it very important for the company to deliver an uninterrupted online experience as it directly impacts the subscriber experience and thence the revenue.
"Our most important KPI is to ensure uptime of our all production websites and without zenduty, we can not do this. Zenduty play's a vital role in uptime for our websites by providing alerts timely."
We started with Opsgenie and now moved to Zenduty due to support, metrics, pricing reasons. Zenduty helps the team keep a track of weekly occurring, re-occurring issues, we design the on-call schedule on the tool to escalate the alerts to the on-call engineer and provide us with a robust interface to manage the incident within Slack, which is our team communication channel.
And lastly, the MTTA and MTTR are recorded and visualized on the tool, to help us compare the actual and target numbers for improvements. We are happy to pay for on-call tools because the value this tool adds for our engineers and customers is much higher than the money.
“All (infrastructure downtime) alerts by default go to DevOps receiver ... which trigger SMS and a phone call to the concerned on-call developer based on the configuration provided. (Zenduty) ... is pretty intuitive with great support and configuring them with escalation policies is a piece of cake.”
Zenduty serves as a command and control center for our devops/incident management functions. Over time, we have deployed a whole bunch monitoring services through AWS, Datadog, Github, Monit, Python scripts, etc — and it has become quite a challenge to centralise the alerts and act upon them.
Zenduty gives a clean way of pulling together these alerts, classifying them, assigning them, acting on them and then sending out updates. And to top it up, the team is excellent in their responses to address issues, or making rapid enhancements to accommodate a valid use-case.
IndiaMart currently has over 152,000 paying subscribers who make up 95% of the revenue. This makes it very important for the company to deliver an uninterrupted online experience as it directly impacts the subscriber experience and thence the revenue.
"Our most important KPI is to ensure uptime of our all production websites and without zenduty, we can not do this. Zenduty play's a vital role in uptime for our websites by providing alerts timely."
We started with Opsgenie and now moved to Zenduty due to support, metrics, pricing reasons. Zenduty helps the team keep a track of weekly occurring, re-occurring issues, we design the on-call schedule on the tool to escalate the alerts to the on-call engineer and provide us with a robust interface to manage the incident within Slack, which is our team communication channel.
And lastly, the MTTA and MTTR are recorded and visualized on the tool, to help us compare the actual and target numbers for improvements. We are happy to pay for on-call tools because the value this tool adds for our engineers and customers is much higher than the money.
“All (infrastructure downtime) alerts by default go to DevOps receiver ... which trigger SMS and a phone call to the concerned on-call developer based on the configuration provided. (Zenduty) ... is pretty intuitive with great support and configuring them with escalation policies is a piece of cake.”
Zenduty serves as a command and control center for our devops/incident management functions. Over time, we have deployed a whole bunch monitoring services through AWS, Datadog, Github, Monit, Python scripts, etc — and it has become quite a challenge to centralise the alerts and act upon them.
Zenduty gives a clean way of pulling together these alerts, classifying them, assigning them, acting on them and then sending out updates. And to top it up, the team is excellent in their responses to address issues, or making rapid enhancements to accommodate a valid use-case.
