Zenduty vs Opsgenie

Zenduty enables you to implement modern incident response best practices followed and perfected by the greatest teams worldwide. Manage your critical incidents from a superior Slack/Microsoft Teams integration that allows your team to access incident payload, add responders, subject matter experts, acknowledge and resolve incidents from the channel.

Zenduty’s two-way integration with Jira allows you to create tickets, acknowledge and resolve across platforms automatically. Zenduty sends Jira issue alerts to the right team and notifies them based on on-call schedules via email, SMS, phone call, Slack, Microsoft Teams and iOS & Android push notifications, and escalates alerts until the alert is acknowledged or closed. Zenduty provides your NOC, SRE and application engineers with detailed context around the Jira issue alert along with playbooks and a complete incident command framework to triage, remediate and resolve incidents with speed.

Zenduty is built for SREs by SREs. We understand the need for speed while dealing with critical incidents and remaining highly reliable in the process. The platform is intuitive and caters to specific use cases of teams of all sizes across industries to help them attain high reliability with ease. Atlassian’s bundle might save you a few dollars but at the cost of your team’s performance and company’s reliability.

Zenduty enables you to implement modern incident response best practices followed and perfected by the greatest teams worldwide and dramatically increase your team’s incident preparedness. Zenduty makes sure that your incident responders are prepared to take on any incident that comes within their radar with intelligent context, playbooks and smart annotations.

Suppress noisy alerts with ease by dynamically routing alerts to specific teams or subject matter experts depending on the services/customers/components that are affected. Assign incident roles automatically and use alert rules to identify the right subject matter experts to take over critical incident responsibilities like an incident commander, comms lead, operations lead, database lead etc.

Zenduty's integrated communications help your teams easily communicate around critical incidents and across multiple channels like Slack, Teams, Zoom, Conference bridge and Jira.

Zenduty lets you manage the entire incident lifecycle from Slack and Teams from creation to resolution and retains key communications that can be leveraged in future incidents. Unified Communications: Invite subject matter experts into your incident response process and accelerate remediation.

With a more intuitive UX than Opsgenie on your fingertips, handle incidents seamlessly from your wrist or the palm of your hand. Get all the information you need at a glance with on-call engineer, incident assignee, schedules and impacted technical services front and center, with easy navigation to see change events, past incidents, and service dependencies on mobile.