IndiaMart's Remarkable Record:
3 Years of Uninterrupted Uptime
Setting on-call and escalation policies with Zenduty helped IndiaMart acknowledge their issues in under 44 seconds and escalate it to the right team member.
India's largest online B2B marketplace, connecting buyers with suppliers.
“The Zenduty Team helped me recognise how to best implement on-call rotations in detail and were receptive towards feature improvements as well. They also helped me extensively understand what the platform offered, with multiple support calls. Very helpful, very happy!”
Vinay Singh
DevOps Manager, IndiaMart
Requirement
IndiaMart's total traffic has soared by over 30% in the past 5 years. To sustain this growth and deliver exceptional uptime and user experience, they were in dire need of a platform with characteristics like:
Where Zenduty Steps in:
With Zenduty, IndiaMart benefits from
- A customizable, concise dashboard
- Intuitive user interface
- Overview of the organization's operational health
- Customizable alert rules and escalation policies
- 90% faster Mean Time to Acknowledge(MTTA)
- 60% faster Mean Time to Resolve(MTTR)
Download the case study to learn how Zenduty helped IndiaMart achieve zero downtime in 3 years.
The Result
%
Reduction in time to detect
%
Reduction in time to resolution
%
Fewer SLA breaches
“IndiaMart currently has over 152,000 paying subscribers who make up 95% of the revenue. This makes it very important for the company to deliver an uninterrupted online experience as it directly impacts the subscriber experience and hence the revenue. Our most important KPI is to ensure uptime of our all production websites and without Zenduty, we would not be able to do this. Zenduty plays a vital role in maintaining uptime of our websites by providing alerts timely.”
Vinay Singh
DevOps Manager, IndiaMart