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IndiaMart's Remarkable Record: 3 Years of Uninterrupted Uptime

Setting on-call and escalation policies with Zenduty helped IndiaMart acknowledge their issues in under 44 seconds and escalate it to the right team member.

MILESTONES

Downtime Minimized

Industry

ECOMMERCE

The Zenduty support team is excellent. They assisted me in understanding and implementing on-call rotations thoroughly and were open to feature enhancements. We’re very happy with their tool.

  • The Requirement

    IndiaMart's total traffic has soared by over 30% in the past 5 years. To sustain this growth and deliver exceptional uptime and user experience, they were in dire need of platform with characteristics like:

    • Easy to navigate

    • Dashboard customization

    • Highlights critical alerts to the right team quickly

    • Makes the incident alerting process cost effective

    • One service for different escalations

  • Where Zenduty Steps In

    • A customizable, concise dashboard

    • Intuitive user interface

    • Overview of the organization's operational health.

    • Customizable alert rules and escalation policies.

    • 90% faster Mean Time to Acknowledge(MTTA)

    • 60% faster Mean Time to Resolve(MTTR)

  • What was the Result

    • Easy to navigate and effortless platform

    • Enhanced their escalation policies by consolidating multiple policies into a single service

    • No critical alerts were missed.

    • MTTA was reduced to < 5 mins.

    • Configure teams, roles, escalation policies, alert rules, and integrations in just one hour.

    • Advanced features drove cost reduction and improved engineering team efficiency

80%

Reduction in time to detect

60%

Reduction in time to resolution

50%

Fewer SLA breaches

IndiaMart currently has over 152,000 paying subscribers who make up 95% of the revenue. This makes it very important for the company to deliver an uninterrupted online experience as it directly impacts the subscriber experience and hence the revenue. Our most important KPI is to ensure uptime of all production websites and without Zenduty, we can not do this. Zenduty plays a vital role in maintaining uptime of our websites by providing alerts timely.

DevOps Manager, IndiaMart

Vinay Singh

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Why customers love us

Our dedicated developer support & customer success team are always available to help you setup your incident response process in no time and maximise your value from Zenduty

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96.7 %

Average rating based on thousands of support conversations

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37s

Median first response time*

*Median time it takes your team to respond to the first incoming message in a conversation

You're in Good Hands

E COMMERCE

IndiaMart currently has over 152,000 paying subscribers who make up 95% of the revenue. This makes it very important for the company to deliver an uninterrupted online experience as it directly impacts the subscriber experience and thence the revenue. Our most important KPI is to ensure uptime of our all production websites and without Zenduty, we can not do this. Zenduty plays a vital role in maintaining uptime of our websites by providing alerts timely.

Vinay Singh

DevOps Manager, IndiaMart

FINTECH

Zenduty helps the team keep a track of weekly occurring, re-occurring issues, we design the on-call schedule on the tool to escalate the alerts to the on-call engineer and provide us with a robust interface to manage the incident within Slack, which is our team communication channel. And lastly, the MTTA and MTTR are recorded and visualized on the tool, to help us compare the actual and target numbers for improvements. We are happy to pay for on-call tools because the value this tool adds for our engineers and customers is much higher than the money.

Rohit Khatana

VP of Engineering, Qoala

ENTERTAINMENT

It's a great incident management tool that helps us enable faster and better incident resolution. We have all our critical applications and system alerts configured on Zenduty. We manage end-to-end Incidents on Zenduty.

Mohammed Shabbir S

Technical Support Lead, Bookmyshow

FINTECH

I like Zenduty’s intuitive user experience throughout, be it the web UX, the Android UX, and most of all the Slack UX. We pretty much manage all our incidents from sitting inside a Slack channel and that’s awesome. Other than being a robust product, I found the people providing support are the best. As an operations team lead myself, I understand the day-to-day toil and stress support can cause. The Zenduty team has just always been there, friendly, coolheaded, and ready to take action on anything thrown at them.

Heinrich Roets

Operations Support, Electrum Payments.

TRAVEL

Zenduty has been great so far in terms of delivering meaningful alerts to the right person quickly, which has also improved our uptime significantly. We did not face any challenges with the onboarding, and received great support from everyone in the team - further reducing our friction while moving to Zenduty. The turnaround for most of our requests was super quick and the team was very helpful while resolving our queries!

Atmesh Mishra

Associate Vice President - Platform at Chalo

HOSPITALITY

All (infrastructure downtime) alerts by default go to DevOps receiver … which trigger SMS and a phone call to the concerned on-call developer based on the configuration provided. (Zenduty) ... is pretty intuitive with great support and configuring them with escalation policies is a piece of cake.

Abhay Kumar

Lead DevOps Engineer at Zolo Stays

TECH

Zenduty serves as a command and control center for our DevOps/incident management functions. Over time, we have deployed a whole bunch of monitoring services through AWS, Datadog, GitHub, Monit, Python scripts, etc, and it has become quite a challenge to centralize the alerts and act upon them. Zenduty gives a clean way of pulling together these alerts, classifying them, assigning them, acting on them and then sending out updates.

Anirban Mazumdar

CTO, Urbanpiper

TECH

Easy to configure, intuitive platform that triggers alerts from our monitoring tools such as Datadog, AWS Cloudwatch, GCP, etc, and helps us respond to incidents faster.

Felipe Urbina

CTO, Simpliroute

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Be Prepared for Incident Response with Zenduty

Your robust incident management and alerting platform. Organizations have experienced reduced alert fatigue with over 60% reductions in MTTA & MTTR while experiencing growth.