The Preferred Splunk On-call (VictorOps) Alternative

Modern operations teams use Zenduty to implement incident response and on-call best practices into their production operations and provide industry-leading SLAs to their customers. Read on to see how Zenduty can add significantly more value to your operations than Splunk On-call (VictorOps).

10x Better Incident Response than VictorOps

Supercharge your Incident Response

Zenduty enables you to implement modern incident response best practices followed and perfected by the greatest teams around the world and dramatically increase your team’s incident preparedness by making sure your incident responders are prepared to take on any incident that comes within their radar with intelligent context, playbooks and smart annotations.

Manage On-call Schedules with Ease

Easy to access, read, visually pleasing and easy to override schedules are just a signup away. Zenduty’s on-call schedules are intuitive, and colour coded for clear representation; you can access your entire team’s on-call roster in daily, weekly, and monthly views. Override schedules with just a click of a button.

10x Better Incident Response than VictorOps

Route Alerts with Precision and Eliminate Noise

Suppress noisy alerts with ease by dynamically routing alerts to specific teams or subject matter experts depending on the services/customers/components that are affected. Assign incident roles automatically and use alert rules to identify the right subject matter experts to take over critical incident responsibilities like an incident commander, comms lead, operations lead, database lead etc.

10x Better Incident Response than VictorOps

The Best Incident Comms in the Industry

Zenduty's integrated communications help your teams manage incident communications across multiple channels like Slack, Teams, Zoom, Conference bridges and Jira.

Manage Incidents End-to-end from Slack and Microsoft Teams

Zenduty lets you manage the entire incident lifecycle from Slack and Microsoft Teams from creation to resolution and retains key communications that can be leveraged in future incidents. Under Unified Communications you can invite subject matter experts into your incident response process and accelerate remediation.

Custom Crafted Plans for You

Free

On-call and alerting for young startups and hobbyists

Per User/month

Starter

Incident response for smaller teams.

Per User/month

Growth

Incident management for fast-growing teams

$14

Per User/month

Enterprise

Advanced incident management for the enterprise.

$21

Per User/month

Reliability is our core. We guarantee availability 99.99% of the time during any calendar month.

Compare Zenduty to Splunk On-Call (formerly VictorOps)

Incident Alerting and Escalations	Zenduty	Splunk OnCall
On-call schedules and shift rosters
Incident Escalation Policies
Notification Rules
Phone call alerts
Slack Alerts
Microsoft Teams Alerts
Android/iOS Push notifications
SMS Alerts
Email Alerts
Schedule Overrides
Schedule Templates
Forwarding Rules
Conditional Escalations
Conditional Incident Assignment
Auto-add Responders (conditional)
Rule-based Prioritization
Rule-based Urgency
Recurring Maintenance Windows
SLA Timers and SLA breach notifications
Incident Response Management
Incident Responders
Task Management with Remediation Notes and Logs
Role Management
Full Alert Context with Metadata
Incident Priorities
Incident SLA Timers
External Stakeholder Communications
Automated Stakeholder Communications
SLA Breach Alerts
Two-way Integration with Ticketing Platforms (Jira, ServiceNow, Zendesk, Freshdesk)
Incident Playbooks
Team-based segregation
Incident Communications and ChatOps
Slack/Teams/Google Chat Single Channel Configuration
Slack/Teams/Google Chat Ack, Resolve and Assign Incidents
Slack/Teams/Google Chat Acknowledge Incidents
Slack/Teams/Google Chat Alert Details, Metadata and Diagnostic Data
Slack/Teams/Google Chat Slash Commands (Create, Update)
Slack/Teams/Google Chat Bot (1-1) As a Contact Method
Auto-create Jira Tickets
Dedicated Zoom/Generic Bridge for every Incident
Status Page Auto-update
Slack/Teams/Google Chat Slack/Teams Assign Incident Roles and Tasks
Slack/Teams/Google Chat Assign Incident Priority and SLA
Slack/Teams/Google Chat Auto-add responders to Channels
Slack/Teams/Google Chat Modify Incident Priority and SLAs
Slack/Teams/Google Chat Incident Task Management
Slack/Teams/Google Chat Incident Role Management
Slack/Teams/Google Chat Create, Assign and Track Incident Tasks
Slack/Teams/Google Chat One-channel-per-incident (multichannel) configuration
Unified Comms View
Slack/Teams/Google Chat Add Incident Tags
Slack/Teams/Google Chat Assign Incident Roles to Users
Incident preparedness
Incident Playbooks
Dynamic/Rule-based Playbooks
Incident Context
Similar Incidents
Dynamic Responders
Dedicated Slack War Room
Linked Tickets on CRM/ITSM/Issue Tracker (Jira, SNOW, Zendesk, Freshdesk, GitHub)
Post-Incident
Monthly Overview Analytics
User & Team Analytics
Team, Service and User level drill-downs
Interactive Graphs
Heatmaps to Visualize Incident Count
PDF Export Reports
Side by Side Comparison
Insights and trend data
Operational Efficiency Analytics
Service and Infrastructure Health Analysis
Account Administration
Single Sign On
Data Retention	Unlimited	Unlimited
Team-Based Service Management
Domain Restrictions
Audit Logs*
Role Based Access System
Stakeholder Management
Automatic Status Page Updates
Stakeholder Templates
Stakeholders Comms
Automated Stakeholder Emails
API and Extensibility
Full API Access
Terraform Provider
Support
Email and Chat support
Support Response Time	60 Seconds	1 Day
Live Chat Support
24X7 Priority Support
Developer Support
Dedicated Account Managers
Intelligence and Custom Alert Routing
Custom Routing Rules
Alert Noise Suppression
Rule-based Urgency, Priority and SLA
Dynamic Escalation Policy Overrides
Dynamic Assignees
Rule-based Task Creation and Assignment
Dynamic Responders
Rule-based Prioritization

You're in Good Hands

Easy to configure, intuitive platform that triggers alerts from our monitoring tools such as Datadog, AWS Cloudwatch, GCP, etc, and helps us respond to incidents faster.
Felipe Urbina, CTO, Simpliroute
Zenduty helps the team keep a track of weekly occurring, re-occurring issues, we design the on-call schedule on the tool to escalate the alerts to the on-call engineer and provide us with a robust interface to manage the incident within Slack, which is our team communication channel. And lastly, the MTTA and MTTR are recorded and visualized on the tool, to help us compare the actual and target numbers for improvements. We are happy to pay for on-call tools because the value this tool adds for our engineers and customers is much higher than the money.
Rohit Khatana, VP of Engineering, Qoala
IndiaMart currently has over 152,000 paying subscribers who make up 95% of the revenue. This makes it very important for the company to deliver an uninterrupted online experience as it directly impacts the subscriber experience and thence the revenue.
Vinay Singh, DevOps Manager, IndiaMart
It's a great incident management tool that helps us enable faster and better incident resolution. We have all our critical applications and system alerts configured on Zenduty. We manage end-to-end Incidents on Zenduty.
Mohammed Shabbir S, Technical Support Lead, Bookmyshow
I like Zenduty’s intuitive user experience throughout, be it the web UX, the Android UX, and most of all the Slack UX. We pretty much manage all our incidents from sitting inside a Slack channel and that’s awesome. Other than being a robust product, I found the people providing support are the best. As an operations team lead myself, I understand the day-to-day toil and stress support can cause. The Zenduty team has just always been there, friendly, coolheaded, and ready to take action on anything thrown at them.
Heinrich Roets, Operations Support, Electrum Payments.
All (infrastructure downtime) alerts by default go to DevOps receiver … which trigger SMS and a phone call to the concerned on-call developer based on the configuration provided. (Zenduty) ... is pretty intuitive with great support and configuring them with escalation policies is a piece of cake.
Abhay Kumar, Lead DevOps Engineer at Zolo Stays
Zenduty serves as a command and control center for our DevOps/incident management functions. Over time, we have deployed a whole bunch of monitoring services through AWS, Datadog, GitHub, Monit, Python scripts, etc, and it has become quite a challenge to centralize the alerts and act upon them. Zenduty gives a clean way of pulling together these alerts, classifying them, assigning them, acting on them and then sending out updates.
Anirban Mazumdar, CTO, Urbanpiper
Easy to configure, intuitive platform that triggers alerts from our monitoring tools such as Datadog, AWS Cloudwatch, GCP, etc, and helps us respond to incidents faster.
Felipe Urbina, CTO, Simpliroute
Zenduty helps the team keep a track of weekly occurring, re-occurring issues, we design the on-call schedule on the tool to escalate the alerts to the on-call engineer and provide us with a robust interface to manage the incident within Slack, which is our team communication channel. And lastly, the MTTA and MTTR are recorded and visualized on the tool, to help us compare the actual and target numbers for improvements. We are happy to pay for on-call tools because the value this tool adds for our engineers and customers is much higher than the money.
Rohit Khatana, VP of Engineering, Qoala

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