The Preferred Splunk On-call (VictorOps) Alternative
Modern operations teams use Zenduty to implement incident response and on-call best practices into their production operations and provide industry-leading SLAs to their customers. Read on to see how Zenduty can add significantly more value to your operations than Splunk On-call (VictorOps).
10x Better Incident Response than VictorOps
Supercharge your Incident Response
Zenduty enables you to implement modern incident response best practices followed and perfected by the greatest teams around the world and dramatically increase your team’s incident preparedness by making sure your incident responders are prepared to take on any incident that comes within their radar with intelligent context, playbooks and smart annotations.
Manage On-call Schedules with Ease
Easy to access, read, visually pleasing and easy to override schedules are just a signup away. Zenduty’s on-call schedules are intuitive, and colour coded for clear representation; you can access your entire team’s on-call roster in daily, weekly, and monthly views. Override schedules with just a click of a button.
10x Better Incident Response than VictorOps
Route Alerts with Precision and Eliminate Noise
Suppress noisy alerts with ease by dynamically routing alerts to specific teams or subject matter experts depending on the services/customers/components that are affected. Assign incident roles automatically and use alert rules to identify the right subject matter experts to take over critical incident responsibilities like an incident commander, comms lead, operations lead, database lead etc.
10x Better Incident Response than VictorOps
The Best Incident Comms in the Industry
Zenduty's integrated communications help your teams manage incident communications across multiple channels like Slack, Teams, Zoom, Conference bridges and Jira.
Manage Incidents End-to-end from Slack and Microsoft Teams
Zenduty lets you manage the entire incident lifecycle from Slack and Microsoft Teams from creation to resolution and retains key communications that can be leveraged in future incidents. Under Unified Communications you can invite subject matter experts into your incident response process and accelerate remediation.
CUSTOMER SUPPORT
Best in Class Customer Support
Our customers look at us as an extension of their own teams, working together towards delivering a superior experience to all our end users.
![Upgrad]()
"Thanks, Vishwa! Such a fast resolution, especially on a Saturday. I couldn't ask for more from such great customer support."
Technical Architect, Upgrad ![Beyond Finance]()
"I really love you all, by the way. You have the best service of any partner. We have a huge tech stack, and your service is by far the best."
Solution Architect, Beyond Finance ![Popcore]()
"You people provide better support than Apple. Your support team rocks!"
Platform & Infrastructure Engineer, Popcore ![Curious Addys]()
"Great service! I'm happy with how you answered my many questions."
Chief Operating Officer, Curious Addys ![Upgrad]()
"Thanks, Vishwa! Such a fast resolution, especially on a Saturday. I couldn't ask for more from such great customer support."
Technical Architect, Upgrad ![Beyond Finance]()
"I really love you all, by the way. You have the best service of any partner. We have a huge tech stack, and your service is by far the best."
Solution Architect, Beyond Finance
Custom Crafted Plans for You
Free
On-call and alerting for young startups and hobbyists
$0
Per User/month
Starter
Incident response for smaller teams.
$5
Per User/month
Growth
Incident management for fast-growing teams
$14
Per User/month
Enterprise
Advanced incident management for the enterprise.
$21
Per User/month
Compare Zenduty to Splunk On-Call (formerly VictorOps)
You're in Good Hands
![SimpliRoute]()
Easy to configure, intuitive platform that triggers alerts from our monitoring tools such as Datadog, AWS Cloudwatch, GCP, etc, and helps us respond to incidents faster.
Felipe Urbina, CTO, Simpliroute ![Indiamart]()
IndiaMart currently has over 152,000 paying subscribers who make up 95% of the revenue. This makes it very important for the company to deliver an uninterrupted online experience as it directly impacts the subscriber experience and thence the revenue. Our most important KPI is to ensure uptime of our all production websites and without Zenduty, we can not do this. Zenduty plays a vital role in maintaining uptime of our websites by providing alerts timely.
Vinay Singh, DevOps Manager, IndiaMart ![Qoala]()
Zenduty helps the team keep a track of weekly occurring, re-occurring issues, we design the on-call schedule on the tool to escalate the alerts to the on-call engineer and provide us with a robust interface to manage the incident within Slack, which is our team communication channel. And lastly, the MTTA and MTTR are recorded and visualized on the tool, to help us compare the actual and target numbers for improvements. We are happy to pay for on-call tools because the value this tool adds for our engineers and customers is much higher than the money.
Rohit Khatana, VP of Engineering, Qoala ![Book My Show]()
It's a great incident management tool that helps us enable faster and better incident resolution. We have all our critical applications and system alerts configured on Zenduty. We manage end-to-end Incidents on Zenduty.
Mohammed Shabbir S, Technical Support Lead, Bookmyshow ![Electrum]()
I like Zenduty’s intuitive user experience throughout, be it the web UX, the Android UX, and most of all the Slack UX. We pretty much manage all our incidents from sitting inside a Slack channel and that’s awesome. Other than being a robust product, I found the people providing support are the best. As an operations team lead myself, I understand the day-to-day toil and stress support can cause. The Zenduty team has just always been there, friendly, coolheaded, and ready to take action on anything thrown at them.
Heinrich Roets, Operations Support, Electrum Payments. ![Zolo Stays]()
All (infrastructure downtime) alerts by default go to DevOps receiver … which trigger SMS and a phone call to the concerned on-call developer based on the configuration provided. (Zenduty) ... is pretty intuitive with great support and configuring them with escalation policies is a piece of cake.
Abhay Kumar, Lead DevOps Engineer at Zolo Stays ![Urban Piper]()
Zenduty serves as a command and control center for our DevOps/incident management functions. Over time, we have deployed a whole bunch of monitoring services through AWS, Datadog, GitHub, Monit, Python scripts, etc, and it has become quite a challenge to centralize the alerts and act upon them. Zenduty gives a clean way of pulling together these alerts, classifying them, assigning them, acting on them and then sending out updates.
Anirban Mazumdar, CTO, Urbanpiper ![SimpliRoute]()
Easy to configure, intuitive platform that triggers alerts from our monitoring tools such as Datadog, AWS Cloudwatch, GCP, etc, and helps us respond to incidents faster.
Felipe Urbina, CTO, Simpliroute ![Indiamart]()
IndiaMart currently has over 152,000 paying subscribers who make up 95% of the revenue. This makes it very important for the company to deliver an uninterrupted online experience as it directly impacts the subscriber experience and thence the revenue. Our most important KPI is to ensure uptime of our all production websites and without Zenduty, we can not do this. Zenduty plays a vital role in maintaining uptime of our websites by providing alerts timely.
Vinay Singh, DevOps Manager, IndiaMart
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