What personal information do we collect from the people that visit our blog, website or app?
When registering on our site, as appropriate, you may be asked to enter your name, email address, organization or other details to help you with your experience.
What application data do we store?
We store the following application data: Encrypted user application keys and tokens Commands and action objects executed by the user and application message responses
When do we collect information?
We collect information from you when you register on our site, subscribe to a newsletter, respond to a survey, fill out a form or enter information on our site.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways: To personalize user's experience and to allow us to deliver the type of content and product offerings in which you are most interested. To improve our website in order to better serve you. To allow us to better service you in responding to your customer service requests. To quickly process your transactions. To send periodic emails regarding your order or other products and services.
How do we use your App information?
You may choose to integrate Zenduty with products like Sentry, AWS Cloudwatch, Datadog, etc. Once you authenticate these apps with Zenduty will use your credentials: To receive webhooks from those integrations Optionally, send data to those integrations
We store the following data from your apps:
- Encrypted Application keys
- Output of incoming webhooks
How do we protect visitor information?
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers longer than 30 days in order
How do we use your Slack data?
Depending on the type of Slack integration you do with Zenduty, following are the ways in which we use your Slack information:
Zenduty Slack bot as a contact method
With this integration, the Zenduty bot will send a direct message(DM) to the user on Slack whenever the user added to the incident as a responder or is assigned the incident. For using the Zenduty bot as a contact method, we use the bot and user:read permissions. We store the user Slack ID, Slack Team ID and the encrypted bot token.
With this integration, the Zenduty bot will send a message to the channel on Slack whenever an incident is triggered, acknowledged or resolved
Outgoing integration for Service to Slack channel(notifications)
With this integration, the Zenduty bot will create a new channel for every incident and will send messages to the newly created channel on Slack whenever an incident is triggered, acknowledged or resolved For using the Slack outgoing integration, we use the incoming-webhook permission. We store the channel Id, Slack Team ID and the encrypted webhook URL.
Outgoing integration for Service to Slack channel(Incident command)
For using the Incident command Slack outgoing integration, we use the channel:write permission. We store the channel Id,the encrypted token.
Zenduty Zoom integration
With this integration, Zenduty will create a dedicated Zoom link for incidents within a specific service. The Zoom link will appear within the "Comms" section of the incident. We store the Zoom email address, and the encrypted access token. We will retain your Zoom credentials for the period necessary to fulfill the purposes outlined in this Privacy Notice or until the Zoom integration is deleted by the Zenduty Accouunt owners, Accouunt admins or Team admins.
Do we use 'cookies'?
Understand and save user's preferences for future visits. Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.
If users disable cookies in their browser:
If you disable cookies off, some features will be disabled It will turn off some of the features that make your site experience more efficient and some of our services will not function properly.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it's release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
California Online Privacy Protection Act
How does our site handle do not track signals?
We don't honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place. We don't honor them because: currently we are implementing cookie-driven sessions.
Does our site allow third-party behavioral tracking?
It's also important to note that we do not allow third-party behavioral tracking
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under 13, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation's consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online. We do not specifically market to children under 13.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information. In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur: We will notify the users via email within 7 business days We also agree to the Individual Redress Principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations. If at any time you would like to unsubscribe from receiving future emails, you can email us and we will promptly remove you from ALL correspondence.