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Post Incident Management

Learn from Incidents to Plan Better

Incident alerting escalates a critical incident to the right person but Zenduty goes a step beyond to empower SRE/DevOps teams with robust automation capabilities that provide incident responders quick and accurate orchestration for the right response, all the time.



Track your business's reliability across teams. Use contextual data from state-of-the-art analytics to triage faster and build response strategizes. This feature gives you deeper insight into performance by account, teams, users, or services. You can select custom ranges to track and analyze activities for every segment. It further gives you a count of total incidents, average MTTA (Mean Team To Acknowledge), and average MTTR (Mean Time to Resolve) over a specific time frame and granularity.



Bolster your RCA meetings with detailed postmortems and a rich repository. Incident postmortems allow you to evaluate what had happened in the incident(s) that had just occurred and learn from past downtime, outages, and other similar incidents. Postmortems in Zenduty help you create robust PDF reports that can be made surrounding information of the incident (or group of incidents) in markdown format.

Zenduty Tasks

Zenduty Tasks

With a comprehensive incident management solution like Zenduty, you can create customized task templates tailored to specific incident response plans, ensuring your team is fully equipped and prepared to tackle any issue that arises

Incident Timelines

Incident Timelines

Incident timelines give you complete access to actions taken by engineers, time stamps, and steps taken by team members to resolve an incident. This allows teams to learn from previous incidents and optimize their time to better tackle future incidents. Learnings from the timeline further help optimize the escalation policies and on-call schedules of teams.



Use playbooks to enhance incident preparedness. Assess, model and mitigate values and risks in your services impacting the teams and the business. Clearly lay down an overarching strategy and tactical approaches to improve the reliability of the software to reduce downtime possibilities whilst achieving KPIs and SLAs.

You're in Good Hands


IndiaMart currently has over 152,000 paying subscribers who make up 95% of the revenue. This makes it very important for the company to deliver an uninterrupted online experience as it directly impacts the subscriber experience and thence the revenue. Our most important KPI is to ensure uptime of our all production websites and without Zenduty, we can not do this. Zenduty plays a vital role in maintaining uptime of our websites by providing alerts timely.

Vinay Singh

DevOps Manager, IndiaMart


Zenduty helps the team keep a track of weekly occurring, re-occurring issues, we design the on-call schedule on the tool to escalate the alerts to the on-call engineer and provide us with a robust interface to manage the incident within Slack, which is our team communication channel. And lastly, the MTTA and MTTR are recorded and visualized on the tool, to help us compare the actual and target numbers for improvements. We are happy to pay for on-call tools because the value this tool adds for our engineers and customers is much higher than the money.

Rohit Khatana

VP of Engineering, Qoala


It's a great incident management tool that helps us enable faster and better incident resolution. We have all our critical applications and system alerts configured on Zenduty. We manage end-to-end Incidents on Zenduty.

Mohammed Shabbir S

Technical Support Lead, Bookmyshow


I like Zenduty’s intuitive user experience throughout, be it the web UX, the Android UX, and most of all the Slack UX. We pretty much manage all our incidents from sitting inside a Slack channel and that’s awesome. Other than being a robust product, I found the people providing support are the best. As an operations team lead myself, I understand the day-to-day toil and stress support can cause. The Zenduty team has just always been there, friendly, coolheaded, and ready to take action on anything thrown at them.

Heinrich Roets

Operations Support, Electrum Payments.


Zenduty has been great so far in terms of delivering meaningful alerts to the right person quickly, which has also improved our uptime significantly. We did not face any challenges with the onboarding, and received great support from everyone in the team - further reducing our friction while moving to Zenduty. The turnaround for most of our requests was super quick and the team was very helpful while resolving our queries!

Atmesh Mishra

Associate Vice President - Platform at Chalo


All (infrastructure downtime) alerts by default go to DevOps receiver … which trigger SMS and a phone call to the concerned on-call developer based on the configuration provided. (Zenduty) ... is pretty intuitive with great support and configuring them with escalation policies is a piece of cake.

Abhay Kumar

Lead DevOps Engineer at Zolo Stays


Zenduty serves as a command and control center for our DevOps/incident management functions. Over time, we have deployed a whole bunch of monitoring services through AWS, Datadog, GitHub, Monit, Python scripts, etc, and it has become quite a challenge to centralize the alerts and act upon them. Zenduty gives a clean way of pulling together these alerts, classifying them, assigning them, acting on them and then sending out updates.

Anirban Mazumdar

CTO, Urbanpiper


Easy to configure, intuitive platform that triggers alerts from our monitoring tools such as Datadog, AWS Cloudwatch, GCP, etc, and helps us respond to incidents faster.

Felipe Urbina

CTO, Simpliroute



Improve Consistently: Stay on Top of your KPIs and SLAs

Your robust incident management and alerting platform. Organizations have experienced reduced alert fatigue with over 60% reductions in MTTA & MTTR while experiencing growth.