Post Incident Management
Learn from Incidents to Plan Better
Incident alerting escalates a critical incident to the right person but Zenduty goes a step beyond to empower SRE/DevOps teams with robust automation capabilities that provide incident responders quick and accurate orchestration for the right response, all the time.
Track your business's reliability across teams. Use contextual data from state-of-the-art analytics to triage faster and build response strategizes. This feature gives you deeper insight into performance by account, teams, users, or services. You can select custom ranges to track and analyze activities for every segment. It further gives you a count of total incidents, average MTTA (Mean Team To Acknowledge), and average MTTR (Mean Time to Resolve) over a specific time frame and granularity.
Bolster your RCA meetings with detailed postmortems and a rich repository. Incident postmortems allow you to evaluate what had happened in the incident(s) that had just occurred and learn from past downtime, outages, and other similar incidents. Postmortems in Zenduty help you create robust PDF reports that can be made surrounding information of the incident (or group of incidents) in markdown format.
Every incident is unique and requires specific response plans based on the service being disrupted. Zenduty allows you to create customized task templates for incident response to help your team be all geared up before tackling issues.
Incident timelines give you complete access to actions taken by engineers, time stamps, and steps taken by team members to resolve an incident. This allows teams to learn from previous incidents and optimize their time to better tackle future incidents. Learnings from the timeline further help optimize the escalation policies and on-call schedules of teams.
Use playbooks to enhance incident preparedness. Assess, model and mitigate values and risks in your services impacting the teams and the business. Clearly lay down an overarching strategy and tactical approaches to improve the reliability of the software to reduce downtime possibilities whilst achieving KPIs and SLAs.
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