The Full Stack PagerDuty Alternative

Growing companies need to adopt modern incident response processes to ensure high reliability of their services and resolve customer-impacting issues faster. With Zenduty, you can onboard 3x more engineers, subject matter experts, stakeholders, and support engineers within your organization, so that all your potential incident responders are just a click away.

Zenduty goes above and beyond simple alerting and escalation and empowers SRE/DevOps teams with robust response orchestration capabilities. Zenduty enables your teams to implement modern SRE incident response procedures that have been perfected over years by companies known for their site reliability like Google, Netflix, Dropbox, and Apple. Cultivate a continuous improvement culture with incident postmortems.

Timing and response plans could mean the difference between a routine incident or a full-blown business impact. Zenduty's incident playbooks allow production engineers with the template for a modern and effective incident response plan and ensure that teams respond quickly to detected production issues and contain and remediate them before there is any customer impact.

Alert noise can seriously hurt engineering productivity, which is why at Zenduty, we built a robust alert rule engine that allows you to fine-tune your incident alert routing and ensures that the right team members are alerted when specific conditions are met, and also automatically determines the priority, attaches the relevant playbooks, and most importantly suppress noisy alerts that are not actionable. Compared to Pagerduty, Zenduty provides far more flexibility in custom routing alerts and noise suppression.

Zenduty allows you to implement a recursive separation of roles and responsibilities of multiple responders within an incident to avoid conflicts, thereby increasing transparency and accountability. Incidents can be effectively driven by an Incident Commander, whereas the Ops and Infra Leads can manage changes and remediation while the Communications Lead can drive stakeholder and customer communications from within Zenduty itself.

Zenduty's integrated communications and revolutionary incident command system(ICS) helps your teams frictionlessly communicate around critical incidents and across multiple channels like Slack, Teams, Zoom, Conference bridge, and Jira. Unlike Pagerduty, Zenduty allows you to manage the entire incident within Slack and Microsoft Teams through a comprehensive and intuitive ChatOps user interface.

Unlike Pagerduty, Zenduty allows you to manage the entire incident within Slack and Microsoft Teams through a comprehensive and intuitive ChatOps user interface, which include actions like assign incidents, add responders, track and assign incident sub-tasks, add notes, change incident priorities and SLAs, add tags, inspect alert payloads.

With a more intuitive user interface than PagerDuty at your fingertips, you can handle incidents seamlessly on the move. Get all the incident context you need at a glance with on-call engineers, incident assignees, schedules, and impacted technical services front and center, with easy navigation to see change events, past incidents, and service dependencies on mobile.