The Next-Gen PagerDuty Alternative
Fast growing teams rate Zenduty as the best alternative to Pagerduty. Get dynamic escalations and alerts, manage on-call schedules on the fly, build a solid post-mortem culture and implement best SRE practices for smooth production operations.
Zenduty goes beyond being a PagerDuty Alternative
Features designed specifically for SREโs and On-Call Engineers
Key Features | Zenduty | PagerDuty |
---|---|---|
Incoming and Outgoing Alert Rules | ||
24x7 Priority Developer Support and Dedicated Account Managers | ||
Rule-based Urgency, Priority and SLA | ||
Incident Playbooks | ||
Incident Management through Slack/Teams/Google Chat | ||
Stakeholder Communications | ||
User friendly Mobile Apps | ||
Linked Tickets on CRMs, ITSMs and Issue Trackers like Jira and ServiceNow | ||
Post-incident tasks | ||
Postmortems |
Migrate from PagerDuty within the hour
When scoping Pagerduty alternatives, we understand that compatibility and developer toil is a major concern. Zendutyโs developer support team is here to help you migrate from PagerDuty seamlessly, guiding you through each step.
Route Alerts with Precision and Eliminate Alert Fatigue
Zenduty offers powerful alert rules that let you route and augment incident details on the go. Notify the right team members based on specific conditions, auto-assign priority, attach relevant playbooks, and suppress non-actionable alerts.
3x More Users with 3x Faster Incident Resolution
Onboard more engineers, subject matter experts, stakeholders, and support engineers to boost your incident management processes.
Resolve Incidents 80% Faster
A worthy Pagerduty alternative should help you resolve issues before customers are impacted. Zenduty offers flexible alerting and escalations across platforms, incident playbooks and context rich summaries so your production engineers are on the case within seconds.
The Best Incident Communication in the Industry
Our incident command system(ICS) streamlines communication during critical incidents across platforms like Slack, Teams, Zoom, Jira and many more.
Customized Postmortem Templates
Choose Zenduty as your PagerDuty alternative to leverage pre-built postmortem templates for documenting incident details. Create custom templates tailored to your unique incident types and workflows.
Control the entire incident with the flick of a wrist
View triggered alerts, incident summaries, on-call schedules, acknowledge and resolve incidents from the face of the watch, push notification, or the app itself from your Apple Watch or any Wear OS Devices.
Handle incidents seamlessly from the palm of your hand
Get all the information you need at a glance โ who's on-call, incident assignees, schedules, and impacted technical services on your IOS or Android Devices.
Integration with 150+ tools
Zenduty integrates with 150+ application and monitoring tools so you donโt have to disrupt your existing setup.
24x7 Dedicated Support
Zendutyโs friendly neighborhood support team works round the clock, ensuring your questions and concerns are addressed promptly, no matter the time zone or day of the week.
Secure and Compliant
Zenduty is ISO, SOC2 and GDPR compliant, ensuring your data is just as secure as your services.
Feature Comparison
Get down to the nitty gritties and see how Zenduty comes up on top when compared with Pagerduty
Incident Alerting And Escalation | Key Features | Zenduty | PagerDuty |
---|
On-call schedules and escalation policies | |||
Notification Rules | |||
Alerting โ Phone, SMS, Slack, Email, Teams | |||
Android/iOS Push notifications | |||
Schedule Overrides | |||
SLA Timers and SLA breach notifications | |||
Conditional Escalations and Incident Assignment | |||
Forwarding Rules | |||
Incident Snooze | |||
Rule-based Prioritization and Urgency | |||
Auto-add Responders | |||
Recurring Maintenance Windows | |||
Acknowledgement Timeout |
Incident Response Management | |||
---|---|---|---|
Team-based segregation of Services | |||
Two-way Integration with Ticketing Platforms like Jira and ServiceNow | |||
Incident Responders and Priorities | |||
Task Management with Remediation Notes and Logs | |||
Custom Incident Roles | |||
Full Alert Context with Metadata | |||
Incident SLA Timers with Breach Alerts | |||
Automated External Stakeholder Communications | |||
Incident Playbooks | |||
Incident Merge |
Incident Communications and ChatOps | |||
---|---|---|---|
Auto-create Jira Tickets | |||
Dedicated Zoom/Generic Bridge for every Incident | |||
Status Page Auto-update | |||
Slack/Teams/Google Chat Single Channel Configuration | |||
Slack, Teams, Google Chat Create One-channel-per-incident | |||
Slack, Teams, Google Chat Slash Commands | |||
Slack, Teams, Google Chat Bot as a Contact Method | |||
Slack, Teams, Google Chat Ack, Resolve and Assign Incidents | |||
Slack, Teams, Google Chat Modify Incident Priority and SLAs | |||
Slack/Teams/Google Chat Modify Incident Priority and SLAs | |||
Slack, Teams, Google Chat Assign Incident Roles and Tasks | |||
Slack, Teams, Google Chat Assign Incident Priority and SLA | |||
Slack, Teams, Google Chat Add Incident Tags | |||
Slack, Teams, Google Chat Assign Incident Roles to Users | |||
Slack, Teams, Google Chat Create, Assign and Track Incident Tasks | |||
Slack, Teams, Google Chat Auto-add responders to Channels | |||
Slack/Teams/Google Chat Auto-add responders to Channels | |||
Slack, Teams, Google Chat Incident Task Management | |||
Slack, Teams, Google Chat Incident Role Management | |||
Unified Comms View |
Incident preparedness, Intelligence and Custom Alert Routing | |||
---|---|---|---|
Custom Routing Rules | |||
Alert Noise Suppression | |||
Rule-based Urgency, Priority and SLA | |||
Dynamic Assignees and Responders | |||
Rule-based Task Creation and Assignment | |||
Rule-based Prioritization | |||
Incident Playbooks | |||
Dynamic Rule-based Playbooks | |||
Incident Context |
Post-Incident | |||
---|---|---|---|
Monthly Overview Analytics | |||
Operational Efficiency Analytics | |||
User & Team Analytics | |||
Service and Infrastructure Health Analysis | |||
Team, Service and User level drill-downs | |||
User Level Search Feature | |||
Insights and trend data | |||
Side by Side Comparison | |||
Heat Maps to Visualize Incident Count | |||
Interactive Graphs | |||
PDF Export Reports |
Account Administration, API and Extensibility | |||
---|---|---|---|
Single Sign On | |||
Role Based Access System | |||
Data Retention | Unlimited | Unlimited | |
Team-Based Service Management | |||
Domain Restrictions | |||
Full API Access | |||
Terraform Provider |
Support | |||
---|---|---|---|
Developer Support | |||
Support Response Time | 60 Seconds | 1 Day | |
Email and Chat support | |||
Live Chat Support | |||
24X7 Priority Support | |||
Dedicated Account Managers |
Why customers love us
Our dedicated developer support & customer success team are always available to help you setup your incident response process in no time and maximise your value from Zenduty
96.7 %
Average rating based on thousands of support conversations
37s
Median first response time*
*Median time it takes your team to respond to the first incoming message in a conversation