The Next-Gen PagerDuty Alternative

Fast growing teams rate Zenduty as the best alternative to Pagerduty. Get dynamic escalations and alerts, manage on-call schedules on the fly, build a solid post-mortem culture and implement best SRE practices for smooth production operations.

Free 14 Day trialNo Credit Card Required

Trusted by 700+ businesses

4.6 out of 5 on G2

Zenduty goes beyond being a PagerDuty Alternative

Features designed specifically for SRE’s and On-Call Engineers

Key Features	Zenduty	PagerDuty
Incoming and Outgoing Alert Rules
24x7 Priority Developer Support and Dedicated Account Managers
Rule-based Urgency, Priority and SLA
Incident Playbooks
Incident Management through Slack/Teams/Google Chat
Stakeholder Communications
User friendly Mobile Apps
Linked Tickets on CRMs, ITSMs and Issue Trackers like Jira and ServiceNow
Post-incident tasks
Postmortems

Migrate from PagerDuty within the hour

When scoping Pagerduty alternatives, we understand that compatibility and developer toil is a major concern. Zenduty’s developer support team is here to help you migrate from PagerDuty seamlessly, guiding you through each step.

Free 14 Day trialNo Credit Card Required

Migrate to best pagerduty alternative within the hour

PagerDuty Alternative that brings 10x savings

Unlike Pagerduty, we truly scale and grow with your team. We have crafted each of our plans keeping in mind our customer size and the stage of their business to help them derive the most value out of Zenduty.

Free
$0
Per User
Per Month
Starter
$5
Per User
Per Month
Growth
$14
Per User
Per Month
RECOMMENDED
Enterprise
$21
Per User
Per Month

Route Alerts with Precision and Eliminate Alert Fatigue

Zenduty offers powerful alert rules that let you route and augment incident details on the go. Notify the right team members based on specific conditions, auto-assign priority, attach relevant playbooks, and suppress non-actionable alerts.

3x More Users with 3x Faster Incident Resolution

Onboard more engineers, subject matter experts, stakeholders, and support engineers to boost your incident management processes.

The Zenduty support team is excellent.

They assisted me in understanding and implementing on-call rotations thoroughly and were open to feature enhancements. We’re very happy with their tool.

VINAY SINGH

Indiamart

Resolve Incidents 80% Faster

A worthy Pagerduty alternative should help you resolve issues before customers are impacted. Zenduty offers flexible alerting and escalations across platforms, incident playbooks and context rich summaries so your production engineers are on the case within seconds.

The Best Incident Communication in the Industry

Our incident command system(ICS) streamlines communication during critical incidents across platforms like Slack, Teams, Zoom, Jira and many more.

Customized Postmortem Templates

Choose Zenduty as your PagerDuty alternative to leverage pre-built postmortem templates for documenting incident details. Create custom templates tailored to your unique incident types and workflows.

Control the entire incident with the flick of a wrist

View triggered alerts, incident summaries, on-call schedules, acknowledge and resolve incidents from the face of the watch, push notification, or the app itself from your Apple Watch or any Wear OS Devices.

Incident Response on iOS and Apple Watches

Handle incidents seamlessly from the palm of your hand

Get all the information you need at a glance — who's on-call, incident assignees, schedules, and impacted technical services on your IOS or Android Devices.

Incident Response on Android and Wear OS Devices

Integration with 150+ tools

Zenduty integrates with 150+ application and monitoring tools so you don’t have to disrupt your existing setup.

24x7 Dedicated Support

Zenduty’s friendly neighborhood support team works round the clock, ensuring your questions and concerns are addressed promptly, no matter the time zone or day of the week.

Secure and Compliant

Zenduty is ISO, SOC2 and GDPR compliant, ensuring your data is just as secure as your services.

Be the Reliable Business That Your Customers Trust.

Send right alerts to right people at the right time. Reduce your downtime and MTTR.

Feature Comparison

Get down to the nitty gritties and see how Zenduty comes up on top when compared with Pagerduty

Incident Alerting And Escalation	Key Features	Zenduty	PagerDuty

	On-call schedules and escalation policies
	Notification Rules
	Alerting — Phone, SMS, Slack, Email, Teams
	Android/iOS Push notifications
	Schedule Overrides
	SLA Timers and SLA breach notifications
	Conditional Escalations and Incident Assignment
	Forwarding Rules
	Incident Snooze
	Rule-based Prioritization and Urgency
	Auto-add Responders
	Recurring Maintenance Windows
	Acknowledgement Timeout

Incident Response Management
	Team-based segregation of Services
	Two-way Integration with Ticketing Platforms like Jira and ServiceNow
	Incident Responders and Priorities
	Task Management with Remediation Notes and Logs
	Custom Incident Roles
	Full Alert Context with Metadata
	Incident SLA Timers with Breach Alerts
	Automated External Stakeholder Communications
	Incident Playbooks
	Incident Merge

Incident Communications and ChatOps
	Auto-create Jira Tickets
	Dedicated Zoom/Generic Bridge for every Incident
	Status Page Auto-update
	Slack/Teams/Google Chat Single Channel Configuration
	Slack, Teams, Google Chat Create One-channel-per-incident
	Slack, Teams, Google Chat Slash Commands
	Slack, Teams, Google Chat Bot as a Contact Method
	Slack, Teams, Google Chat Ack, Resolve and Assign Incidents
	Slack, Teams, Google Chat Modify Incident Priority and SLAs
	Slack/Teams/Google Chat Modify Incident Priority and SLAs
	Slack, Teams, Google Chat Assign Incident Roles and Tasks
	Slack, Teams, Google Chat Assign Incident Priority and SLA
	Slack, Teams, Google Chat Add Incident Tags
	Slack, Teams, Google Chat Assign Incident Roles to Users
	Slack, Teams, Google Chat Create, Assign and Track Incident Tasks
	Slack, Teams, Google Chat Auto-add responders to Channels
	Slack/Teams/Google Chat Auto-add responders to Channels
	Slack, Teams, Google Chat Incident Task Management
	Slack, Teams, Google Chat Incident Role Management
	Unified Comms View

Incident preparedness, Intelligence and Custom Alert Routing
	Custom Routing Rules
	Alert Noise Suppression
	Rule-based Urgency, Priority and SLA
	Dynamic Assignees and Responders
	Rule-based Task Creation and Assignment
	Rule-based Prioritization
	Incident Playbooks
	Dynamic Rule-based Playbooks
	Incident Context

Post-Incident
	Monthly Overview Analytics
	Operational Efficiency Analytics
	User & Team Analytics
	Service and Infrastructure Health Analysis
	Team, Service and User level drill-downs
	User Level Search Feature
	Insights and trend data
	Side by Side Comparison
	Heat Maps to Visualize Incident Count
	Interactive Graphs
	PDF Export Reports


Single Sign On
Role Based Access System
Data Retention	Unlimited	Unlimited
Team-Based Service Management
Domain Restrictions
Full API Access
Terraform Provider


Developer Support
Support Response Time	60 Seconds	1 Day
Email and Chat support
Live Chat Support
24X7 Priority Support
Dedicated Account Managers

Top 8 Pagerduty Alternatives Compared (Free/Paid)

We've done the work for you! Here’s a comparison of the eight alternatives to PagerDuty. This guide will help you find the right fit for your incident management needs.

OpsGenie

Ideal for Large Companies and Established IM Teams with High Error Budgets

Splunk On Call

Suitable for small to medium-sized teams already using Splunk, regardless of UX or support concerns

Xmatters

Optimal for Large Enterprises, Established IM teams if pricing is not a barrier.

Datadog

Suitable for complex IT setups, DevOps and SRE teams focus on advanced incident management and observability without pricing constraints.

FireHydrant

Tailored for startups prioritizing ChatOps over alerting or on-call functionalities.

AlertOps

Suited for large enterprises and MSPs, prioritizing functionality over user experience.

BetterStack

Suited for freelancers, startups, small businesses, and newcomers to monitoring/IM, focused on StatusPage/Heartbeat monitors.

Grafana On Call

Optimal for DevOps and SRE teams using Grafana for monitoring and for small to medium-sized teams.

Why customers love us

Our dedicated developer support & customer success team are always available to help you setup your incident response process in no time and maximise your value from Zenduty

96.7 %

Average rating based on thousands of support conversations

37s

Median first response time*

*Median time it takes your team to respond to the first incoming message in a conversation

You're in Good Hands

E COMMERCE

IndiaMart currently has over 152,000 paying subscribers who make up 95% of the revenue. This makes it very important for the company to deliver an uninterrupted online experience as it directly impacts the subscriber experience and thence the revenue. Our most important KPI is to ensure uptime of our all production websites and without Zenduty, we can not do this. Zenduty plays a vital role in maintaining uptime of our websites by providing alerts timely.

Vinay Singh

DevOps Manager, IndiaMart

FINTECH

Zenduty helps the team keep a track of weekly occurring, re-occurring issues, we design the on-call schedule on the tool to escalate the alerts to the on-call engineer and provide us with a robust interface to manage the incident within Slack, which is our team communication channel. And lastly, the MTTA and MTTR are recorded and visualized on the tool, to help us compare the actual and target numbers for improvements. We are happy to pay for on-call tools because the value this tool adds for our engineers and customers is much higher than the money.

Rohit Khatana

VP of Engineering, Qoala

ENTERTAINMENT

It's a great incident management tool that helps us enable faster and better incident resolution. We have all our critical applications and system alerts configured on Zenduty. We manage end-to-end Incidents on Zenduty.

Mohammed Shabbir S

Technical Support Lead, Bookmyshow

FINTECH

I like Zenduty’s intuitive user experience throughout, be it the web UX, the Android UX, and most of all the Slack UX. We pretty much manage all our incidents from sitting inside a Slack channel and that’s awesome. Other than being a robust product, I found the people providing support are the best. As an operations team lead myself, I understand the day-to-day toil and stress support can cause. The Zenduty team has just always been there, friendly, coolheaded, and ready to take action on anything thrown at them.

Heinrich Roets

Operations Support, Electrum Payments.

TRAVEL

Zenduty has been great so far in terms of delivering meaningful alerts to the right person quickly, which has also improved our uptime significantly. We did not face any challenges with the onboarding, and received great support from everyone in the team - further reducing our friction while moving to Zenduty. The turnaround for most of our requests was super quick and the team was very helpful while resolving our queries!

Atmesh Mishra

Associate Vice President - Platform at Chalo

HOSPITALITY

All (infrastructure downtime) alerts by default go to DevOps receiver … which trigger SMS and a phone call to the concerned on-call developer based on the configuration provided. (Zenduty) ... is pretty intuitive with great support and configuring them with escalation policies is a piece of cake.

Abhay Kumar

Lead DevOps Engineer at Zolo Stays

TECH

Zenduty serves as a command and control center for our DevOps/incident management functions. Over time, we have deployed a whole bunch of monitoring services through AWS, Datadog, GitHub, Monit, Python scripts, etc, and it has become quite a challenge to centralize the alerts and act upon them. Zenduty gives a clean way of pulling together these alerts, classifying them, assigning them, acting on them and then sending out updates.

Anirban Mazumdar

CTO, Urbanpiper

TECH

Easy to configure, intuitive platform that triggers alerts from our monitoring tools such as Datadog, AWS Cloudwatch, GCP, etc, and helps us respond to incidents faster.

Felipe Urbina

CTO, Simpliroute

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Be Prepared for Incident Response with Zenduty

Your robust incident management and alerting platform. Organizations have experienced reduced alert fatigue with over 60% reductions in MTTA & MTTR while experiencing growth.