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Stakeholder Communication

Incidents Impact Business; Stay Alerted

Incidents impact crucial metrics that can make or break a business. Key metrics like churn rate, dropout rate, brand value, revenue, and profit of the business get impacted the most. When customer impact is involved, the incident response becomes the business response. Zenduty for stakeholders provides executives and key internal business partners with proactive information about an incident's impact and progress toward resolution.

Keep Stakeholders in the Loop

Keep Stakeholders in the Loop

Get updates for the business services that are most crucial for your KPIs and receive notifications when there’s a critical incident on these services. Maintain communication and never be left out of the loop when technical teams address a problem on a business service that you and your customers care about the most.

Actionable Insights

Actionable Insights

Get a holistic view of all technical and business services and dependencies. Get visual insights on how each service is connected to another, and how they build up into larger business services that directly impact your customers. This relationship mapping removes silos between technical and business teams while encouraging knowledge sharing for actionable insights translating into impactful decisions.

Faster Decision Making

Faster Decision Making

Enhance your decision-making process by getting everyone on the same page with the info on system status to proactively mitigate customer impact. Analyze the health of selected business services to understand current performance, review what has happened historically, and view any upcoming service changes like maintenance or upgrades for faster, uninterrupted decision making.

Regular Reports

Regular Reports

Create custom reports for all key parties involved in the decision-making process. Keep them in the loop with dynamic information added to the report which provides all the relevant, actionable information to the stakeholders at regular intervals, daily, weekly or monthly and covers all the gaps between the technical teams and the management.

Customized Stakeholder Templates

Customized Stakeholder Templates

Our incident management platform allows the on-call team handling a critical incident to send a custom alert routed to a specific stakeholder responsible for a service, allowing them to take necessary steps to minimize customer impact due to the issue and better prepare for future such incidents. These alerts are colour coded to help better visualize the extent of the problem and take immediate action.

You're in Good Hands


IndiaMart currently has over 152,000 paying subscribers who make up 95% of the revenue. This makes it very important for the company to deliver an uninterrupted online experience as it directly impacts the subscriber experience and thence the revenue. Our most important KPI is to ensure uptime of our all production websites and without Zenduty, we can not do this. Zenduty plays a vital role in maintaining uptime of our websites by providing alerts timely.

Vinay Singh

DevOps Manager, IndiaMart


Zenduty helps the team keep a track of weekly occurring, re-occurring issues, we design the on-call schedule on the tool to escalate the alerts to the on-call engineer and provide us with a robust interface to manage the incident within Slack, which is our team communication channel. And lastly, the MTTA and MTTR are recorded and visualized on the tool, to help us compare the actual and target numbers for improvements. We are happy to pay for on-call tools because the value this tool adds for our engineers and customers is much higher than the money.

Rohit Khatana

VP of Engineering, Qoala


It's a great incident management tool that helps us enable faster and better incident resolution. We have all our critical applications and system alerts configured on Zenduty. We manage end-to-end Incidents on Zenduty.

Mohammed Shabbir S

Technical Support Lead, Bookmyshow


I like Zenduty’s intuitive user experience throughout, be it the web UX, the Android UX, and most of all the Slack UX. We pretty much manage all our incidents from sitting inside a Slack channel and that’s awesome. Other than being a robust product, I found the people providing support are the best. As an operations team lead myself, I understand the day-to-day toil and stress support can cause. The Zenduty team has just always been there, friendly, coolheaded, and ready to take action on anything thrown at them.

Heinrich Roets

Operations Support, Electrum Payments.


Zenduty has been great so far in terms of delivering meaningful alerts to the right person quickly, which has also improved our uptime significantly. We did not face any challenges with the onboarding, and received great support from everyone in the team - further reducing our friction while moving to Zenduty. The turnaround for most of our requests was super quick and the team was very helpful while resolving our queries!

Atmesh Mishra

Associate Vice President - Platform at Chalo


All (infrastructure downtime) alerts by default go to DevOps receiver … which trigger SMS and a phone call to the concerned on-call developer based on the configuration provided. (Zenduty) ... is pretty intuitive with great support and configuring them with escalation policies is a piece of cake.

Abhay Kumar

Lead DevOps Engineer at Zolo Stays


Zenduty serves as a command and control center for our DevOps/incident management functions. Over time, we have deployed a whole bunch of monitoring services through AWS, Datadog, GitHub, Monit, Python scripts, etc, and it has become quite a challenge to centralize the alerts and act upon them. Zenduty gives a clean way of pulling together these alerts, classifying them, assigning them, acting on them and then sending out updates.

Anirban Mazumdar

CTO, Urbanpiper


Easy to configure, intuitive platform that triggers alerts from our monitoring tools such as Datadog, AWS Cloudwatch, GCP, etc, and helps us respond to incidents faster.

Felipe Urbina

CTO, Simpliroute



Be Aware of what's at Stake. Always.

Your robust incident management and alerting platform. Organizations have experienced reduced alert fatigue with over 60% reductions in MTTA & MTTR while experiencing growth.