Incidents impact crucial metrics that can make or break a business. Key metrics like churn rate, dropout rate, brand value, revenue, and profit of the business get impacted the most. When customer impact is involved, the incident response becomes the business response. Zenduty for stakeholders provides executives and key internal business partners with proactive information about an incident's impact and progress toward resolution.
Get updates for the business services that are most crucial for your KPIs and receive notifications when there’s a critical incident on these services. Maintain communication and never be left out of the loop when technical teams address a problem on a business service that you and your customers care about the most.
Get a holistic view of all technical and business services and dependencies. Get visual insights on how each service is connected to another, and how they build up into larger business services that directly impact your customers. This relationship mapping removes silos between technical and business teams while encouraging knowledge sharing for actionable insights translating into impactful decisions.
Enhance your decision-making process by getting everyone on the same page with the info on system status to proactively mitigate customer impact. Analyze the health of selected business services to understand current performance, review what has happened historically, and view any upcoming service changes like maintenance or upgrades for faster, uninterrupted decision making.
Create custom reports for all key parties involved in the decision-making process. Keep them in the loop with dynamic information added to the report which provides all the relevant, actionable information to the stakeholders at regular intervals, daily, weekly or monthly and covers all the gaps between the technical teams and the management.
Our incident management platform allows the on-call team handling a critical incident to send a custom alert routed to a specific stakeholder responsible for a service, allowing them to take necessary steps to minimize customer impact due to the issue and better prepare for future such incidents. These alerts are colour coded to help better visualize the extent of the problem and take immediate action.