How Electrum Centralized Monitoring and Alerting with Zenduty
Zenduty has helped Electrum streamline their incident management practices and escalate alerts to the right team members resulting in significant reductions in MTTA and MTTR
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“Zenduty has improved our customer incident management. The platform is incredibly reliable, robust, and has become a trusted alerting partner.”
Heinrich Roets
Support Team Lead, Electrum
Requirement
Electrum wanted to implement best incident management practices and was looking for a incident management solution with features like:
Where Zenduty Steps in:
With Zenduty, Electrum benefits from
- Centralized incident tracking
- Provides easy-to-follow incident management process
- Automated incident notifications
- Track incident metrics like MTTA and MTTR
- Set up escalation rules and alert rules
- Integration with 150+ monitoring and ticketing tools
- Report generation to share with stakeholders and view performance
Learn how Electrum reduced alert fatigue and alerted right people at right time with Zenduty.
The Result
“What sets Zenduty apart from other big players in incident management is the level of interaction. If I write a query on Zenduty’s support channel, I know for a fact someone is going to come back and talk to me, and it's very reassuring to know that my requests aren't going into a black hole.”
Heinrich Roets
Support Team Lead, Electrum
Learn how Electrum reduced alert fatigue and alerted right people at right time with Zenduty
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