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Zenduty
Enterprise-grade Incident Response with Datadog

ZENDUTY + DATADOG

Enterprise-grade Incident Response with Datadog

Trusted by 1000+ businesses

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4.6 out of 5 on G2

Modernize incident response with Datadog and Zenduty

Modernize incident response with Datadog and Zenduty

Datadog is a market leader in monitoring and observability and provides a comprehensive view of your production operational health. With Datadog and Zenduty, you can respond to critical outages within seconds and orchestrate your incident response while focusing on triaging and remediating your incident, thereby minimizing your customer impact and maintaining customer trust.

Manage incidents end-to-end from Slack and Teams

Manage incidents end-to-end from Slack and Teams

Spin up war-rooms from your critical Datadog alerts within seconds. Manage incident communications across your favorite communication and ticketing platforms like Slack, Teams, Jira and Zoom. Import critical diagnostic data from Datadog including log samples and snapshots to help your on-call engineers narrow down the root causes of the incident.

Resolve critical issues before they impact your customers

Precision route alerts to the right people with Alert Rules

Precision route alerts to the right people with Alert Rules

Conditionally route alerts to the right teams depending on the impacted service, and the nature of the impact. Assign priorities, SLAs, assignees and responders based on rules constructed around Datadog-reported metrics, tags, rule groups, signals, and scopes.

Track incident tasks for greater visibility and efficient postmortems

Track incident tasks for greater visibility and efficient postmortems

Track all incident remediation tasks and delegate role specific tasks across your incident responder. Enable stakeholders to track the progress of your incident response at a high level. Zenduty provides you with a comprehensive report of your incident which can be used as a base for all your incident postmortem/RCA meetings.

You can get started with Zenduty today for free

Attach incident playbooks for better preparedness

Attach incident playbooks for better preparedness

Automatically surface your incident playbooks and remediation checklists/SOPs to your incident and dramatically enhance your incident preparedness. Auto-assign tasks by roles and track the progress of your incident response.

Keep your stakeholders informed

Keep your stakeholders informed

Automate stakeholder communications for business and customer impacting incidents. Use stakeholder email templates to provide customers and key internal stakeholders with updates about customer impact, scope, duration and progress toward incident resolution.

Zenduty
Check-out the Datadog Integration Guide

Check-out the Datadog Integration Guide

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Be the Reliable Business That Your Customers Trust.

Send right alerts to right people at the right time. Reduce your downtime and MTTR.

You're in Good Hands

E COMMERCE

IndiaMart currently has over 152,000 paying subscribers who make up 95% of the revenue. This makes it very important for the company to deliver an uninterrupted online experience as it directly impacts the subscriber experience and thence the revenue. Our most important KPI is to ensure uptime of our all production websites and without Zenduty, we can not do this. Zenduty plays a vital role in maintaining uptime of our websites by providing alerts timely.

Vinay Singh

DevOps Manager, IndiaMart

FINTECH

Zenduty helps the team keep a track of weekly occurring, re-occurring issues, we design the on-call schedule on the tool to escalate the alerts to the on-call engineer and provide us with a robust interface to manage the incident within Slack, which is our team communication channel. And lastly, the MTTA and MTTR are recorded and visualized on the tool, to help us compare the actual and target numbers for improvements. We are happy to pay for on-call tools because the value this tool adds for our engineers and customers is much higher than the money.

Rohit Khatana

VP of Engineering, Qoala

ENTERTAINMENT

It's a great incident management tool that helps us enable faster and better incident resolution. We have all our critical applications and system alerts configured on Zenduty. We manage end-to-end Incidents on Zenduty.

Mohammed Shabbir S

Technical Support Lead, Bookmyshow

FINTECH

I like Zenduty’s intuitive user experience throughout, be it the web UX, the Android UX, and most of all the Slack UX. We pretty much manage all our incidents from sitting inside a Slack channel and that’s awesome. Other than being a robust product, I found the people providing support are the best. As an operations team lead myself, I understand the day-to-day toil and stress support can cause. The Zenduty team has just always been there, friendly, coolheaded, and ready to take action on anything thrown at them.

Heinrich Roets

Operations Support, Electrum Payments.

TRAVEL

Zenduty has been great so far in terms of delivering meaningful alerts to the right person quickly, which has also improved our uptime significantly. We did not face any challenges with the onboarding, and received great support from everyone in the team - further reducing our friction while moving to Zenduty. The turnaround for most of our requests was super quick and the team was very helpful while resolving our queries!

Atmesh Mishra

Associate Vice President - Platform at Chalo

HOSPITALITY

All (infrastructure downtime) alerts by default go to DevOps receiver … which trigger SMS and a phone call to the concerned on-call developer based on the configuration provided. (Zenduty) ... is pretty intuitive with great support and configuring them with escalation policies is a piece of cake.

Abhay Kumar

Lead DevOps Engineer at Zolo Stays

TECH

Zenduty serves as a command and control center for our DevOps/incident management functions. Over time, we have deployed a whole bunch of monitoring services through AWS, Datadog, GitHub, Monit, Python scripts, etc, and it has become quite a challenge to centralize the alerts and act upon them. Zenduty gives a clean way of pulling together these alerts, classifying them, assigning them, acting on them and then sending out updates.

Anirban Mazumdar

CTO, Urbanpiper

TECH

Easy to configure, intuitive platform that triggers alerts from our monitoring tools such as Datadog, AWS Cloudwatch, GCP, etc, and helps us respond to incidents faster.

Felipe Urbina

CTO, Simpliroute

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Be Prepared for Incident Response with Zenduty

Your robust incident management and alerting platform. Organizations have experienced reduced alert fatigue with over 60% reductions in MTTA & MTTR while experiencing growth.