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On Call Management Software

Build a Robust On‑call Management Culture

Operationalize SRE best practices and create an efficient incident response process that scales as you grow. Deploy customized and data driven on-call rotations to achieve 24x7 always on operations. With intuitive, flexible scheduling and escalations, Zenduty On-call Management makes it easy for you to distribute on-call responsibilities across teams, ensuring that the right person responds to and remediates incidents faster.

Customizable On-call Schedules Management

Customizable On-call Schedules Management

Customize on-call schedules to ensure maximum on-call coverage across your distributed teams. Zenduty allows you to create any permutations of hourly, weekly and monthly on-call rotations so you can manage your teams. Your team will get automatic reminders before their on-call shifts are about to begin. Zenduty on-call schedules can be accessed on Android and iOS devices.

Easy On-Call Escalation Policies

Easy On-Call Escalation Policies

Escalate unacknowledged alerts to your backup/secondary team members, managers, SMEs and key stakeholders via phone call, SMS, Slack, Microsoft Teams, email, and Android/iOS notifications. Every service in Zenduty can be mapped to a specific escalation policy. Escalation policies allow teams to typically respond to any incident within a minute of detection.

Conditional Alert Routing

Conditional Alert Routing

Conditional alert routing allows you to qualify certain alerts and bypass your frontline(L1/Support) teams and assigns them directly to your L2/L3 teams for faster incident response and remediation. You can define conditional alert rules depending on the alert content, payload, source, time and service and directly assign incidents to the relevant teams.

Schedule On-Call Overrides

Schedule On-Call Overrides

With Zenduty’s incident tracking software, you can effortlessly escalate unacknowledged alerts to backup/secondary team members, managers, SMEs, and key stakeholders through various communication channels, including phone calls, SMS, Slack, Microsoft Teams, email, and Android/iOS notifications. This ensures a comprehensive and reliable incident escalation process.

On Call as a Code via API and Terraform

On Call as a Code via API and Terraform

You can manage your entire Zenduty configuration including services, teams, on-call schedules, escalation policies tasks, roles, etc via Terraform or API available on the Zenduty platform.

You're in Good Hands

  • SimpliRoute
    Easy to configure, intuitive platform that triggers alerts from our monitoring tools such as Datadog, AWS Cloudwatch, GCP, etc, and helps us respond to incidents faster.
    Felipe Urbina, CTO, Simpliroute
  • Qoala
    Zenduty helps the team keep a track of weekly occurring, re-occurring issues, we design the on-call schedule on the tool to escalate the alerts to the on-call engineer and provide us with a robust interface to manage the incident within Slack, which is our team communication channel. And lastly, the MTTA and MTTR are recorded and visualized on the tool, to help us compare the actual and target numbers for improvements. We are happy to pay for on-call tools because the value this tool adds for our engineers and customers is much higher than the money.
    Rohit Khatana, VP of Engineering, Qoala
  • Book My Show
    It's a great incident management tool that helps us enable faster and better incident resolution. We have all our critical applications and system alerts configured on Zenduty. We manage end-to-end Incidents on Zenduty.
    Mohammed Shabbir S, Technical Support Lead, Bookmyshow
  • Electrum
    I like Zenduty’s intuitive user experience throughout, be it the web UX, the Android UX, and most of all the Slack UX. We pretty much manage all our incidents from sitting inside a Slack channel and that’s awesome. Other than being a robust product, I found the people providing support are the best. As an operations team lead myself, I understand the day-to-day toil and stress support can cause. The Zenduty team has just always been there, friendly, coolheaded, and ready to take action on anything thrown at them.
    Heinrich Roets, Operations Support, Electrum Payments.
  • Chalo
    Zenduty has been great so far in terms of delivering meaningful alerts to the right person quickly, which has also improved our uptime significantly. We did not face any challenges with the onboarding, and received great support from everyone in the team - further reducing our friction while moving to Zenduty. The turnaround for most of our requests was super quick and the team was very helpful while resolving our queries!
    Atmesh Mishra, Associate Vice President - Platform at Chalo
  • Zolo Stays
    All (infrastructure downtime) alerts by default go to DevOps receiver … which trigger SMS and a phone call to the concerned on-call developer based on the configuration provided. (Zenduty) ... is pretty intuitive with great support and configuring them with escalation policies is a piece of cake.
    Abhay Kumar, Lead DevOps Engineer at Zolo Stays
  • Urban Piper
    Zenduty serves as a command and control center for our DevOps/incident management functions. Over time, we have deployed a whole bunch of monitoring services through AWS, Datadog, GitHub, Monit, Python scripts, etc, and it has become quite a challenge to centralize the alerts and act upon them. Zenduty gives a clean way of pulling together these alerts, classifying them, assigning them, acting on them and then sending out updates.
    Anirban Mazumdar, CTO, Urbanpiper
  • SimpliRoute
    Easy to configure, intuitive platform that triggers alerts from our monitoring tools such as Datadog, AWS Cloudwatch, GCP, etc, and helps us respond to incidents faster.
    Felipe Urbina, CTO, Simpliroute

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