Operationalize SRE best practices and create an efficient incident response process that scales as you grow. Deploy customized and data driven on-call rotations to achieve 24x7 always on operations. With intuitive, flexible scheduling and escalations, Zenduty On-call Management makes it easy for you to distribute on-call responsibilities across teams, ensuring that the right person responds to and remediates incidents faster.
Customize on-call schedules to ensure maximum on-call coverage across your distributed teams. Zenduty allows you to create any permutations of hourly, weekly and monthly on-call rotations so you can manage your teams. Your team will get automatic reminders before their on-call shifts are about to begin. Zenduty on-call schedules can be accessed on Android and iOS devices.
Escalate unacknowledged alerts to your backup/secondary team members, managers, SMEs and key stakeholders via phone call, SMS, Slack, Microsoft Teams, email, and Android/iOS notifications. Every service in Zenduty can be mapped to a specific escalation policy. Escalation policies allow teams to typically respond to any incident within a minute of detection.
Conditional alert routing allows you to qualify certain alerts and bypass your frontline(L1/Support) teams and assigns them directly to your L2/L3 teams for faster incident response and remediation. You can define conditional alert rules depending on the alert content, payload, source, time and service and directly assign incidents to the relevant teams.
With Zenduty’s incident tracking software, you can effortlessly escalate unacknowledged alerts to backup/secondary team members, managers, SMEs, and key stakeholders through various communication channels, including phone calls, SMS, Slack, Microsoft Teams, email, and Android/iOS notifications. This ensures a comprehensive and reliable incident escalation process.
You can manage your entire Zenduty configuration including services, teams, on-call schedules, escalation policies tasks, roles, etc via Terraform or API available on the Zenduty platform.