On Call Management

Build a Robust On‑call Culture

Operationalize SRE best practices and create an efficient incident response process that scales as you grow. Deploy customized and data driven on-call rotations to achieve 24x7 always on operations. With intuitive, flexible scheduling and escalations, Zenduty On-call Management makes it easy for you to distribute on-call responsibilities across teams, ensuring that the right person responds to and remediates incidents faster.

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Customizable On-call Schedules

Customize on-call schedules to ensure maximum on-call coverage across your distributed teams. Zenduty allows you to create any permutations of hourly, weekly and monthly on-call rotations so you can manage your teams. Your team will get automatic reminders before their on-call shifts are about to begin. Zenduty on-call schedules can be accessed on Android and iOS devices.

Escalation Policies

Escalate unacknowledged alerts to your backup/secondary team members, managers, SMEs and key stakeholders via phone call, SMS, Slack, Microsoft Teams, email, and Android/iOS notifications. Every service in Zenduty can be mapped to a specific escalation policy. Escalation policies allow teams to typically respond to any incident within a minute of detection.

Conditional Alert Routing

Conditional alert routing allows you to qualify certain alerts and bypass your frontline(L1/Support) teams and assigns them directly to your L2/L3 teams for faster incident response and remediation. You can define conditional alert rules depending on the alert content, payload, source, time and service and directly assign incidents to the relevant teams.

Schedule Overrides

Admins and owners can easily override their on-call schedules when certain team members are unavailable for their on-call duties and replace or “override” their shifts with a team member that is available.

On Call as a Code via API and Terraform

You can manage your entire Zenduty configuration including services, teams, on-call schedules, escalation policies tasks, roles, etc via Terraform or API available on the Zenduty platform.

You're in Good Hands

Easy to configure, intuitive platform that triggers alerts from our monitoring tools such as Datadog, AWS Cloudwatch, GCP, etc, and helps us respond to incidents faster.
Felipe Urbina, CTO, Simpliroute
IndiaMart currently has over 152,000 paying subscribers who make up 95% of the revenue. This makes it very important for the company to deliver an uninterrupted online experience as it directly impacts the subscriber experience and thence the revenue. Our most important KPI is to ensure uptime of our all production websites and without Zenduty, we can not do this. Zenduty plays a vital role in maintaining uptime of our websites by providing alerts timely.
Vinay Singh, DevOps Manager, IndiaMart
Zenduty helps the team keep a track of weekly occurring, re-occurring issues, we design the on-call schedule on the tool to escalate the alerts to the on-call engineer and provide us with a robust interface to manage the incident within Slack, which is our team communication channel. And lastly, the MTTA and MTTR are recorded and visualized on the tool, to help us compare the actual and target numbers for improvements. We are happy to pay for on-call tools because the value this tool adds for our engineers and customers is much higher than the money.
Rohit Khatana, VP of Engineering, Qoala
It's a great incident management tool that helps us enable faster and better incident resolution. We have all our critical applications and system alerts configured on Zenduty. We manage end-to-end Incidents on Zenduty.
Mohammed Shabbir S, Technical Support Lead, Bookmyshow
I like Zenduty’s intuitive user experience throughout, be it the web UX, the Android UX, and most of all the Slack UX. We pretty much manage all our incidents from sitting inside a Slack channel and that’s awesome. Other than being a robust product, I found the people providing support are the best. As an operations team lead myself, I understand the day-to-day toil and stress support can cause. The Zenduty team has just always been there, friendly, coolheaded, and ready to take action on anything thrown at them.
Heinrich Roets, Operations Support, Electrum Payments.
All (infrastructure downtime) alerts by default go to DevOps receiver … which trigger SMS and a phone call to the concerned on-call developer based on the configuration provided. (Zenduty) ... is pretty intuitive with great support and configuring them with escalation policies is a piece of cake.
Abhay Kumar, Lead DevOps Engineer at Zolo Stays
Zenduty serves as a command and control center for our DevOps/incident management functions. Over time, we have deployed a whole bunch of monitoring services through AWS, Datadog, GitHub, Monit, Python scripts, etc, and it has become quite a challenge to centralize the alerts and act upon them. Zenduty gives a clean way of pulling together these alerts, classifying them, assigning them, acting on them and then sending out updates.
Anirban Mazumdar, CTO, Urbanpiper
Easy to configure, intuitive platform that triggers alerts from our monitoring tools such as Datadog, AWS Cloudwatch, GCP, etc, and helps us respond to incidents faster.
Felipe Urbina, CTO, Simpliroute
IndiaMart currently has over 152,000 paying subscribers who make up 95% of the revenue. This makes it very important for the company to deliver an uninterrupted online experience as it directly impacts the subscriber experience and thence the revenue. Our most important KPI is to ensure uptime of our all production websites and without Zenduty, we can not do this. Zenduty plays a vital role in maintaining uptime of our websites by providing alerts timely.
Vinay Singh, DevOps Manager, IndiaMart

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