On Call Management
Build a Robust On‑call Culture
Operationalize SRE best practices and create an efficient incident response process that scales as you grow. Deploy customized and data driven on-call rotations to achieve 24x7 always on operations. With intuitive, flexible scheduling and escalations, Zenduty On-call Management makes it easy for you to distribute on-call responsibilities across teams, ensuring that the right person responds to and remediates incidents faster.
Customizable On-call Schedules
Customize on-call schedules to ensure maximum on-call coverage across your distributed teams. Zenduty allows you to create any permutations of hourly, weekly and monthly on-call rotations so you can manage your teams. Your team will get automatic reminders before their on-call shifts are about to begin. Zenduty on-call schedules can be accessed on Android and iOS devices.
Escalate unacknowledged alerts to your backup/secondary team members, managers, SMEs and key stakeholders via phone call, SMS, Slack, Microsoft Teams, email, and Android/iOS notifications. Every service in Zenduty can be mapped to a specific escalation policy. Escalation policies allow teams to typically respond to any incident within a minute of detection.
Conditional Alert Routing
Conditional alert routing allows you to qualify certain alerts and bypass your frontline(L1/Support) teams and assigns them directly to your L2/L3 teams for faster incident response and remediation. You can define conditional alert rules depending on the alert content, payload, source, time and service and directly assign incidents to the relevant teams.
Admins and owners can easily override their on-call schedules when certain team members are unavailable for their on-call duties and replace or “override” their shifts with a team member that is available.
On Call as a Code via API and Terraform
You can manage your entire Zenduty configuration including services, teams, on-call schedules, escalation policies tasks, roles, etc via Terraform or API available on the Zenduty platform.
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