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On-call and alerting for young startups and hobbyists
- SMS/Phone/Email/Slack/Teams/Push Notifications
- On call scheduling
- Android/iOS application
- 100+ out of the box integrations
Incident response for small teams
Free plan, plus:
- Outgoing/two-way integrations with Jira, Slack, Zoom, Freshdesk, Statuspage and others
- Incident Responders
- Incident tagging
- Alert forwarding
- 48 hours support turnaround time
Incident management for fast-growing teams
Starter plan, plus:
- Unlimited SMS/Phone call alerts
- API access
- Advanced alert routing rules
- Incident Command System
- Automated playbooks - Task templates
- Service maintenance windows
- Incident comms
- Single Sign On
- Advanced alert suppression
- Custom incident messages
- Shift overrides(beta)
- 24 hours support turnaround time
Advanced incident management for the enterprise
Growth plan, plus:
- Priority Live Support
- Dedicated account manager
- 24 hours support turnaround time
- Incident Postmortems
- Incident SLAs
- Custom Incident Priorities
- Stakeholder Communications
- Developer Support
- Unlimited users
- Stakeholder communication templates
- Postmortem templates
- Alert correlation engine *
- Incident forecasting *
- Workflow automation *
Can Zenduty custom route my alerts depending on the alert source and the nature off the alert?
Yes. You can use Zenduty's Alert Rules to configure custom assignee, escalation policy, urgency, priority and incident SLAs depending on your alert source and the alert message or payload.
Can I download incident reports?
Yes. You can download all incident reports by Team, Service, Users and Tags from the incident dashboard in CSV format. Alternatively, you can use the Zenduty API to create your own custom reports.
Can Zenduty Notify a single user?
Yes. You can use Zenduty's Escalation policies to configure what user gets Notified at what point during an incident.
Can I configure an on-call schedule to Zenduty?
Yes. You can use Zenduty's Schedules to create custom on-call rotations so that your team can share incident response responsibilities in rotation.
Can I change my account owner?
Yes. You can transfer the ownership of an account to another user.
Can Zenduty Notify a user and then Notify another user when the first user doesn't respond?
Yes. You can use Zenduty's Escalation policies to configure what user gets Notified in the event the original user does Not respond to or "acknowledge" the incident.
What are the Notification channels that are supported by Zenduty?
Zenduty Notifies users through Email, SMS, Phone(Voice), Slack, Microsoft Teams, and push Notifications from our Android and iOS applications.
How do I upgrade or downgrade my subscription plan?
You can upgrade or downgrade your subscription plan from your Account page in the Plans tab. You need to be the account owner to perform this operation and add a valid card to your account before upgrading or downgrading your plan.
What happens when I cross my plan user limit in the Free or Starter plan?
If you cross your Free plan user limits, i.e add more than 5 users, Zenduty will automatically upgrade your plan to the Starter Monthly Plan. If you cross your Starter plan user limits, i.e add more than 10 users, Zenduty will automatically upgrade your plan to the Growth Monthly Plan.
What happens when I cross my SMS/Phone limit in the Free or Starter plan?
If you cross your Starter plan SMS/Phone limits, you will be charges extra on your next invoice depending on the number of SMS/Phone Notifications that you consume over your plan limit and the country of your user phone/sms contact methods.
Questions..Schedule a meeting with us to get a demo or learn more about Zenduty
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