FREE 14 DAY TRIALAVAILABLE FOR ALL PLANS
Pricing that scales with your team
Free
On-call and alerting for young startups and hobbyists
$0
PER USERPER MONTH
Phone call & SMS alerts
Email, Slack and Teams alerts
Push Notifications
On-call scheduling
Android/iOS application
120+ out-of-the-box integrations
Starter
Incident response for smaller teams.
$5
PER USERPER MONTH
Two-way integrations with Jira
Slack, Zoom, Freshdesk, Statuspage and others
Incident Responders
Incident tagging
Alert forwarding
48 hours support turnaround time
Growth
Incident management for fast-growing teams
$14
PER USERPER MONTH
Unlimited SMS/Phone call alerts
Advanced alert routing rules
Role Based Access Control
Incident Command System
Automated playbooks - Task templates
Service maintenance windows
Incident comms
Single Sign On
Advanced alert suppression
Custom incident messages
Shift overrides
24 hours support turnaround time
RECOMMENDED
Enterprise
Advanced incident management for the enterprise.
$21
PER USERPER MONTH
Priority Live Support
Dedicated account manager
24 hours support turnaround time
Incident Postmortems
Incident SLAs
Custom Incident Priorities
Stakeholder Communications
Developer Support
Unlimited users
Stakeholder communication templates
Postmortem templates
Growth
Incident management for fast-growing teams
$14
PER USERPER MONTH
Unlimited SMS/Phone call alerts
Advanced alert routing rules
Role Based Access Control
Incident Command System
Automated playbooks - Task templates
Service maintenance windows
Incident comms
Single Sign On
Advanced alert suppression
Custom incident messages
Shift overrides
24 hours support turnaround time
RECOMMENDED
Enterprise
Advanced incident management for the enterprise.
$21
PER USERPER MONTH
Priority Live Support
Dedicated account manager
24 hours support turnaround time
Incident Postmortems
Incident SLAs
Custom Incident Priorities
Stakeholder Communications
Developer Support
Unlimited users
Stakeholder communication templates
Postmortem templates
Growth
Incident management for fast-growing teams
$14
PER USERPER MONTH
Unlimited SMS/Phone call alerts
Advanced alert routing rules
Role Based Access Control
Incident Command System
Automated playbooks - Task templates
Service maintenance windows
Incident comms
Single Sign On
Advanced alert suppression
Custom incident messages
Shift overrides
24 hours support turnaround time
RECOMMENDED
Enterprise
Advanced incident management for the enterprise.
$21
PER USERPER MONTH
Priority Live Support
Dedicated account manager
24 hours support turnaround time
Incident Postmortems
Incident SLAs
Custom Incident Priorities
Stakeholder Communications
Developer Support
Unlimited users
Stakeholder communication templates
Postmortem templates
Not sure which plan is best for you ?
Talk to our sales team about your requirements, learn about pricing, or request a demo.
Features |
---|
User Limits | 5 Users | 5 Users | 10 Users | 50 Users | Unlimited |
Free Call/SMS Notifications per month Domestic - US, Canada, India | 100/account | 100/account | No. of users x 100 | Unlimited | Unlimited |
Free Call/SMS Notifications Int - Rest of World | 25/account | 25/account | No. of users x 25 | Unlimited | Unlimited |
Additional Call/SMS Notifications Domestic - US, Canada, India | $0.1 per Notification | Unlimited | Unlimited | ||
Additional Call/SMS Notifications Int - Rest of World | $0.35 per Notification | Unlimited | Unlimited |
Incident Alerting and Escalations | |||||
---|---|---|---|---|---|
Notification rules | |||||
Escalation Policies | |||||
Forwarding Rules | |||||
Available integrations | Limited | Limited | Unlimited | Unlimited | Unlimited |
Custom Integrations | |||||
Outbound Integrations | Unlimited | Unlimited | Unlimited | ||
Slack Alerts | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited |
Microsoft Teams Alerts | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited |
Android/iOS Push notifications | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited |
Conditional Escalations | |||||
Conditional Incident Assignment | |||||
Auto-add Responders(conditional) Conditional | |||||
Rule-based Prioritization | |||||
Rule-based Urgency | |||||
Recurring Maintenance Windows | |||||
Custom Incident Priorities | |||||
SLA breach alerts | |||||
Postmortem Reminders | |||||
Assign & Create Post Incident tasks | |||||
On-calls Reminders |
Incident Response Management | |||||
---|---|---|---|---|---|
Incident Responders | |||||
Two-way Integration with Ticketing Platforms Jira, ServiceNow, Zendesk, Freshdesk | |||||
Incident Playbooks | |||||
Task Management with Remediation Notes and Logs | |||||
Role Management | |||||
Incident Priorities | |||||
Incident SLA Timers | |||||
Snooze Notification | |||||
Incident Merge |
Incident Communications and ChatOps | |||||
---|---|---|---|---|---|
Incident Management via Slack, Teams and Google Chat Acknowledge, Resolve, Assign | |||||
Single/Multi Channel Configurations | |||||
Auto-create Jira Tickets | |||||
Dedicated Zoom/Generic Bridge for every Incident | |||||
Status Page Auto-update | |||||
Advanced Incident Response via Slack, Teams and Google Chat Track SLAs, Tasks, Roles |
Incident preparedness | |||||
---|---|---|---|---|---|
Similar Incidents Acknowledge, Resolve, Assign | |||||
Dynamic/Rule-based Playbooks | |||||
Dynamic Responders | |||||
Dedicated Slack War Room | |||||
Linked Tickets on CRM/ITSM/Issue Tracker Jira, SNOW, Zendesk, Freshdesk, GitHub | |||||
Custom Routing Rules | |||||
Alert Noise Suppression | |||||
Rule-based Urgency, Priority and SLA | |||||
Dynamic Escalation Policy Overrides | |||||
Dynamic Assignees | |||||
Rule-based Task Creation and Assignment | |||||
Rule-based Prioritization | |||||
Rule based event routing |
Post-Incident | |||||
---|---|---|---|---|---|
Monthly Overview Analytics | |||||
Operational Efficiency Analytics | |||||
User & Team Analytics | |||||
Service and Infrastructure Health Analysis | |||||
Team, Service and User level drill-downs | |||||
Interactive Graphs | |||||
Heat Maps to Visualize Incident Count | |||||
User Level Search Feature | |||||
Side by Side Comparison | |||||
Insights and trend data | |||||
PDF Export Reports |
Account Administration | |||||
---|---|---|---|---|---|
Single Sign On | |||||
Role Based Access System | |||||
Data Retention | 3 Months | 3 Months | 12 Months | Unlimited | Unlimited |
Domain Restrictions |
Stakeholder Management | |||||
---|---|---|---|---|---|
Stakeholder Templates | |||||
Stakeholders Comms | |||||
Automated Stakeholder Emails | |||||
Automatic Status Page Updates |
API and Extensibility | |||||
---|---|---|---|---|---|
Full API Access | |||||
Terraform Provider |
Support | |||||
---|---|---|---|---|---|
Live Chat Support | |||||
Email and Chat support | |||||
24X7 Priority Support | |||||
Developer Support | |||||
Dedicated Account Managers |