Pricing plans to suit all your business needs.
Try our free 14 day trial. Available for all plans. No credit card required.
Free
On-call and alerting for young startups and hobbyists
$
per user
/month
- SMS/Phone/Email/Slack/Teams/Push Notifications
- On call scheduling
- Android/iOS application
- 100+ out of the box integrations
Starter
Incident response for small teams
$
per user
/month
Free plan, plus:
- Outgoing/two-way integrations with Jira, Slack, Zoom, Freshdesk, Statuspage and others
- Incident Responders
- Incident tagging
- Alert forwarding
- 48 hours support turnaround time
Growth
Incident management for fast-growing teams
$
per user
/month
Starter plan, plus:
- Unlimited SMS/Phone call alerts
- API access
- Advanced alert routing rules
- Incident Command System
- Automated playbooks - Task templates
- Service maintenance windows
- Incident comms
- Single Sign On
- Advanced alert suppression
- Custom incident messages
- Shift overrides(beta)
- 24 hours support turnaround time
Enterprise
Advanced incident management for the enterprise
$
per user
/month
Growth plan, plus:
- Priority Live Support
- Dedicated account manager
- 24 hours support turnaround time
- Incident Postmortems
- Incident SLAs
- Custom Incident Priorities
- Stakeholder Communications
- Developer Support
- Unlimited users
- Stakeholder communication templates
- Postmortem templates
- Alert correlation engine *
- Incident forecasting *
- Workflow automation *
* - Coming soon
Frequently asked
questions
questions
Can Zenduty custom route my alerts depending on the alert source and the nature off the alert?
Yes. You can use Zenduty's Alert Rules to configure custom
assignee, escalation policy, urgency, priority and incident
SLAs depending on your alert source and the alert message or
payload.
Can I download incident reports?
Yes. You can download all incident reports by Team, Service, Users
and Tags from the incident dashboard in CSV format. Alternatively,
you can use the Zenduty API to create your own custom reports.
Can Zenduty Notify a single user?
Yes. You can use Zenduty's Escalation policies to configure what
user gets Notified at what point during an incident.
Can I configure an on-call schedule to Zenduty?
Yes. You can use Zenduty's Schedules to create custom on-call
rotations so that your team can share incident response
responsibilities in rotation.
Can I change my account owner?
Yes. You can transfer the ownership of an account to another user.
Can Zenduty Notify a user and then Notify another user when the first user doesn't respond?
Yes. You can use Zenduty's Escalation policies to configure what
user gets Notified in the event the original user does Not respond
to or "acknowledge" the incident.
What are the Notification channels that are supported by Zenduty?
Zenduty Notifies users through Email, SMS, Phone(Voice), Slack,
Microsoft Teams, and push Notifications from our Android and iOS
applications.
How do I upgrade or downgrade my subscription plan?
You can upgrade or downgrade your subscription plan from your Account page in the Plans tab. You need to be the account owner to perform this operation and add a valid card to your account before upgrading or downgrading your plan.
What happens when I cross my plan user limit in the Free or Starter plan?
If you cross your Free plan user limits, i.e add more than 5 users,
Zenduty will automatically upgrade your plan to the Starter Monthly
Plan. If you cross your Starter plan user limits, i.e add more than
10 users, Zenduty will automatically upgrade your plan to the Growth
Monthly Plan.
What happens when I cross my SMS/Phone limit in the Free or Starter plan?
If you cross your Starter plan SMS/Phone limits, you will be charges
extra on your next invoice depending on the number of SMS/Phone
Notifications that you consume over your plan limit and the country
of your user phone/sms contact methods.
Questions..
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