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Microsoft Teams Integration Guide

Microsoft Teams is a unified communications platform that combines persistent workplace chat, video meeting, file storage and application integration. To intergrate Microsoft Teams with Zenduty, complete the following steps:

In Microsft Teams:

To add Zenduty bot(Direct Message) to contact methods:

  1. With your Microsoft Teams account logged in, visit the store and search for Zenduty. Click on the Zenduty icon to see the installation details.

  2. Click on the install button to install Zenduty. Zenduty should now available to use. Click on Open to interact with the bot.

  3. Type help in the chat to login to your Zenduty account. The chat bot will ask for authentication. Click on authenticate to login to your Zenduty account.

  4. Login to your Zenduty account to link it to the Microsoft Teams account. A list of commands to use will display if logged in successfully. The bot is now up and ready to use.

To integrate Zenduty with Microsoft Teams Channel(Outgoing integration for Zenduty service)

With the Zenduty-Microsoft Teams outgoing integration, you can receive Zenduty incident alerts for a particular service within Microsoft Teams channels and leverage collaborative triaging to resolve incident with lightning speed. Notifications include incident triggered, acknowledged and resolved events.

  1. To add Zenduty to your teams, go to the team you wish to integrate Zenduty with and then select the respective channel.

  2. Select the channel and go to the options by right clicking on the channel name or by clicking the ellipsis icon. From options select Manage Channel.
    Ms Teams.png

  3. Click on 'Edit' under the Connectors option

  4. A window showing all the available connectors will open. Search for Zenduty and click on the configure button next to Zenduty.

  5. Please click Save on the window that opens (Do not copy the URL yet).

  6. Go back and click on 'Manage Channel' and click on 'Edit' under Connectors. Click on the "Configured" Tab on the left, and click under Zenduty("X configured") and then click on Manage on any of the configured integrations.
    MS teams.png

  7. Now copy the Webhook URL to use in the steps below within the Zenduty UI.

In Zenduty:

  1. To add a new Microsoft Teams integration, go to Teams on Zenduty and click on the team you want to add the integration to.

  2. Next, go to Services and click on the relevant Service.

  3. Go to Integrations and then Add New Outgoing Integration. Give it a name and select the application Microsoft Teams Connector from the dropdown menu.

  4. Once the integration is created, click on the configure button to configure the Integration. This will open a window asking for a webhook URL. Paste the the webhook URL you copied here.

  5. Click on Save. The Microsoft Teams Connector is now ready to go.

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