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SignalFX Integration Guide

SignalFx is a real-time cloud monitoring platform for infrastructure, microservices, and applications. The platform discovers and collects metrics across every component in your cloud environment, replacing traditional point tools and providing real-time predictive analytics.

What can Zenduty do for SignalFx users?

With SignalFx's Integration, Zenduty sends new SignalFx alerts to the right team and notifies them based on on-call schedules via email, text messages(SMS), phone calls(Voice), Slack, Microsoft Teams and iOS & Android push notifications, and escalates alerts until the alert is acknowledged or closed. Zenduty provides your NOC, SRE and application engineers with detailed context around the SignalFx alert along with playbooks and a complete incident command framework to triage, remediate and resolve incidents with speed.

Whenever SignalFx triggers an alert based on a predefined condition, Zenduty will create an incident. When that condition goes back to normal levels, Zenduty will auto-resolve the incident.

You can also use Alert Rules to custom route specific SignalFx alerts to specific users, teams or escalation policies, write suppression rules, auto add notes, responders and incident tasks.

To integrate SignalFX with Zenduty, complete the following steps:

In Zenduty:

  1. To add a new SignalFX integration, go to Teams on Zenduty and click on the team you want to add the integration to.

  2. Next, go to Services and click on the relevant Service.

  3. Go to Integrations and then Add New Integration. Give it a name and select the application SignalFX from the dropdown menu.

  4. Go to Configure under your Integrations and copy the Webhook URL generated.

In SignalFX:

  1. Log in to your SignalFX account. Click on the Integrations tab and scroll down to the Notification Services section.

  2. Click on Webhook and then click on the New Integration button. Paste the webhooks url you copied earlier.

Click Save to create the new webhook.

  1. Once the new webhook has been created, stay on the Integrations page. Follow the given instructions to integrate a service of your choice with SignalFX.
    As an example, SignalFX SmartAgent is integrated here.

  2. Once a service has been integrated, navigate to the Alerts page by clicking the tab at the top of the page. Then, click on the New Detector button to add a new alert for the integrated service.

  3. Now, we will setup the conditions for the alerts.

    • Add the Signal Source. This is the service you just integrated.

    • Set the Alert Conditions, Settings and Message as per your need.

    • Click on the Alert Recipients tab and add the newly created webhook.

  4. Once the alert is activated, we should see notifications pop-up on the Zenduty Incidents page.

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