Team Members, Roles and Permissions
To view members of a Team, open the Teams section from the side bar and simply click on the team you want to expand.
A list of all the members in the team will be visible to you.
Adding New Members to a Team
- Click on the Add Member button from the top-right.
- Fill in the name/email of the member you want to add. Pick from the suggested users in the dropdown.
If you wish to invite new users to this team, fill in the form titled Invite New Users. - Click on Add to confirm.
Updating the Role of a Team Member
Only Owners, Admins and Managers can perform this operation.
If you wish to update the role of a member in a team from User to Manager or vice-versa, simply click the dropdown button with their role correspondong to their name and select the new role.
Deleting a Member from a Team
To delete a member from a team, simply click the delete button corresponding to the member from the dropdown and confirm.
Account-level roles and permissions
| Feature | Owner | Admin | User |
|---|---|---|---|
| Billing | Yes | No | No |
| Create Teams | Yes | Yes | No |
| Add Users to account | Yes | Yes | No |
| Delete non-admin Users from the account | Yes | Yes | No |
| Manage user contact information and notification rules | Yes | Yes | No |
| Manage Team Escalation policies and Schedules | Yes | Yes | No |
| Manage Team Roles, SLAs, Priorities, Task Templates and Tags | Yes | Yes | No |
| Add Users to and remove Users from teams | Yes | Yes | No |
| Manage team stakeholder templates and postmortem templates | Yes | Yes | No |
| Create and edit incidents | Yes | Yes | Yes |
| Manage Team Services and Integrations | Yes | Yes | No |
| Analytics | Yes | Yes | Yes |
| Single Sign On for Account | Yes | No | No |
Team-level roles and permissions
| Feature | Manager | User |
|---|---|---|
| Add Users to and remove Users from the team | Yes | No |
| Manage User permissions | Yes | No |
| Manage Team Escalation policies and Schedules | Yes | No |
| Manage Team Roles, SLAs, Priorities, Task Templates and Tags | Yes | No |
| Manage team stakeholder templates and postmortem templates | Yes | No |
| Create and edit incidents | Yes | Yes |
| Create and edit Maintenance windows | Yes | Yes |
| Create and edit Postmortems | Yes | Yes |
| Manage Team Services and Integrations | Yes | No |
| Analytics | Yes | Yes |