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Alert Routing

Routing Alerts with Alert Rules

Alert Rules is an advanced featureset that allows building complex conditions for incoming alerts defining what Zenduty does with a particular alert and it's associated incident when it is received. Alert Rules are defined within your Zenduty Integrations.

Alert Rules hook into an incoming alert before it's processed by Zenduty and alter its behaviour and route according to specified rules and actions.
Teams can create automated incident response processes to suppress incidents, assign responders, edit alert messages, alter alert types and more by building catch-clauses around fields like alert_type, summary, description, payload and other custom actions.

With the right rulesets, Alert Rules can help your team reduce alert noise and customize your incident response depending on the nature of the incident.

Custom actions include:

  • Change Alert Type
  • Change Incident Urgency
  • Change Incident Title
  • Change Incident Summary
  • Suppress the Incident
  • Assign an Incident to a User
  • Add a Responder to the Incident
  • Add Note to Incident
  • Assign Incident Tag
  • Assign Incident Role
  • Assign SLA and Priority
  • Change Entity_Id
  • Add Incident Tasks and Task Templates
  • Route Incident to an Escalation Policy other than the default policy associated with the service

Configuring Alert Rules

An Alert Rule consists of a condition or a set of conditions to match built around available alert fields, and a set of actions to be executed when the conditions are met. To create an alert rule within your integration:

  1. Click on the Service your Integration is in.

  2. Go to the Integrations tab and choose the integration for which you want to add an Alert Rule.

  3. Click on the Alert Rules tab from the secondary sidebar and then the Create Alert Rule button.

  4. Give your alert a name and set the conditions and actions as intended. Save to apply.