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Escalations and Schedules

Example Schedules

Example 1

Weekday evenings and Weekends divided between a team of 2.

Visualization

  • User 1 is on call on Mondays and Tuesdays from 5pm to 8am
  • User 2 is on call on Wednesdays and Thursdays from 5pm to 8am
  • User 1 is on call from 5pm on Friday to 8am on Monday
  • User 1 is on call on Mondays and Tuesdays from 5pm to 8am.
  • User 2 is on call on Wednesdays and Thursdays from 5pm to 8am
  • User 2 is on call from 5pm on Friday to 8am on Monday

Configuration

Layer 1: Weekday Layer

  • Set the shift length to 2 Days
  • Set a start and end time for this rotation(or select No End Date)
  • Add the users in order
  • Add Layer Restrictions:
    • Monday 5:00pm to Tuesday 8:00am
    • Tuesday 5:00pm to Wednesday 8:00am
    • Wednesday 5:00pm to Thursday 8:00am
    • Thursday 5:00pm to Friday 8:00am

Layer 2: Weekend Layer

  • Set the shift length to 1 Week
  • Set a start and end time for this rotation(or select No End Date)
  • Add the users in order
  • Add Layer Restrictions:
    • Friday 5:00pm to Monday 8:00am

Final Schedule

Example 2

6 users alternate shifts every week. One week, they work Mondays, Wednesdays and Fridays (MWF). The next week, they work Sundays, Tuesdays, Thursdays and Saturdays (STTS). There are a total of two six-week rotations, as everyone rotates through the MWF schedule, and one staggered by three weeks, where they work through STTS.

Visualization

  • User 1 is on call on MWF from 12am to 12am in week 1
  • User 4 is on call on STTS from 12am to 12am in week 1
  • User 2 is on call on MWF from 12am to 12am in week 2
  • User 5 is on call on STTS from 12am to 12am in week 2
  • User 3 is on call on MWF from 12am to 12am in week 3
  • User 6 is on call on STTS from 12am to 12am in week 3
  • User 4 is on call on MWF from 12am to 12am in week 4
  • User 6 is on call on STTS from 12am to 12am in week 4
  • User 5 is on call on MWF from 12am to 12am in week 5
  • User 1 is on call on STTS from 12am to 12am in week 5

Configuration

Layer 1: Mondays, Wednesdays, Fridays (MWF)

  • Set the shift length to 1 Week
  • Set a start and end time for this rotation(or select No End Date)
  • Add the users in order 1-6
  • Add Layer Restrictions:
    • Monday 12:00am to Tuesday 12:00am
    • Wednesday 12:00am to Thursday 12:00am
    • Friday 12:00am to Saturday 12:00am

Layer 2: Sundays, Tuesdays, Thursdays, Saturdays (STTS)

  • Set the shift length to 1 Week
  • Set a start and end time for this rotation(or select No End Date)
  • Add the users in order 1-6
  • Add Layer Restrictions:
    • Tuesday 12:00am to Wednesday 12:00am
    • Thursday 12:00am to Friday 12:00am
    • Saturday 12:00am to Monday 12:00am

Final Schedule

Example 3

6 users with different shifts throughout the week

Visualization

  • Monday: User 1 for 8 hours, User 2 for 8 hours and User 3 for 8 hours
  • Tuesday: User 4 for 6 hours, User 2 for 6 hours and User 3 for 12 hours
  • Wednesday: User 1 for 8 hours, User 2 for 8 hours and User 3 for 8 hours
  • Thursday: User 4 for 6 hours, User 2 for 6 hours and User 3 for 12 hours
  • Friday to Sunday: User 5 for 12 hours, User 6 for 12 hours

Configuration

Layer 1: Mondays and Wednesdays

  • Set the shift length to 8 Hours
  • Set a start and end time for this rotation(or select No End Date)
  • Add the users in order 1-3
  • Add Layer Restrictions:
    • Monday 12:00am to Tuesday 12:00am
    • Wednesday 12:00am to Thursday 12:00am

Layer 2: Tuesdays and Thursdays

  • Set the shift length to 6 Hours
  • Set a start and end time for this rotation(or select No End Date)
  • Add the users in order 4,2,3,3
  • Add Layer Restrictions:
    • Tuesday 12:00am to Wednesday 12:00am
    • Thursday 12:00am to Friday 12:00am

Layer 3: Fridays, Saturdays, Sundays

  • Set the shift length to 12 Hours
  • Set a start and end time for this rotation(or select No End Date)
  • Add the users in order 5-6
  • Add Layer Restrictions:
    • Friday 12:00am to Monday 12:00am

Final Schedule

Example 4

6 users in the rotation with 2 users on call at all times.

Visualization

  • Users 1 and 2 are on call from 8am to 8pm from Monday to Thursday
  • Users 3 and 4 are on call from 8pm to 8am from Monday to Thursday
  • Users 5 and 6 are on call all of Friday to Sunday

Configuration

Layer 1: Day and Night - 1

  • Set the shift length to 12 Hours
  • Set a start and end time for this rotation(or select No End Date)
  • Add the users in order 1, 3
  • Add Layer Restrictions:
    • Monday 8:00am to Friday 8:00am

Layer 2: Day and Night - 2

  • Set the shift length to 12 Hours
  • Set a start and end time for this rotation(or select No End Date)
  • Add the users in order 3, 4
  • Add Layer Restrictions:
    • Monday 8:00am to Friday 8:00am

Layer 3: Fridays-Sundays - 1

  • Set the shift length to 1 Week
  • Set a start and end time for this rotation(or select No End Date)
  • Add the user: 5
  • Add Layer Restrictions:
    • Friday 8:00am to Monday 8:00am

Layer 4: Fridays-Sundays - 1

  • Set the shift length to 1 Week
  • Set a start and end time for this rotation(or select No End Date)
  • Add the user: 6
  • Add Layer Restrictions:
    • Friday 8:00am to Monday 8:00am

Final Schedule